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Application Delivery Manager, Credit Card Operations
Company | Canadian Tire Corporation |
Address | Oakville, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-03 |
Posted at | 11 months ago |
What You’ll Do
- Management of vendor costs, budget preparation, variance analysis, and invoice processing and reconciliation
- Enable new processes that support our strategy
- Contractual management including negotiations
- Lead the management of the day-to-day relationship between CTB/CTFS and our Critical Third-Party Vendors (TSYS, ACXIOM, TGT)
- Identify opportunities to reduce complexity and improve overall systems and processes
- Build cross functional relationships within the organization as well as with external partners to delivery on the CTB/CTFS Strategy
- Vendor assessments, DR and BCP planning and participation
- Management and monitoring of vendor SLA’s, system stability and performance of the vendor systems
- Provide technical expertise to key areas of the organization
- Leading a team of Business and Data analysts
- First point of contact for lifeblood system production issues including after hours support
- Collaborate and act as the liaison between the business and the Third-Party vendors to enable business outcomes
- Provide leadership to various project teams, business partners and vendors
- Knowledge building of processes and methodology across the organization
- Development of team
- Escalations of critical issues to the vendors
- Identify changes in processes from the third-party vendors and the impact to CTB/CTFS operations working collaboratively across the organization to implement new processes where necessary
- Actively consult in support of new initiatives that impact TSYS and Acxiom processing acting as the point of contact with the vendor including issue management and escalations
- Participate in ongoing audits and assessments related to the vendors and infrastructure in support of the operational processes
- Driven to provide leadership and direction towards accomplishing goals
- Robust communication skills, with experience developing and executing change and communication plans
- University degree in Computer Science or relevant experience
- 7+ years of experience managing third party relationships with a preference for experience in credit card operations and/or data management
- Strong attention to detail and follow through to resolve any outstanding issues
- Strong Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Azure Cloud experience is nice to have
- Agile experience. Skilled at navigating through agile methodologies and processes with third party delivery
- Always questioning the status quo and looking for ways to work more effectively, and for better ways of solving technical problems
- Open to a mindset of test and learn, a bias for action, a passion to innovate and a willingness to learn
- Strong interpersonal and relationship building skills
- Ability to plan and prioritize multiple activities and deliverables
- Technical experience in managing third party vendors (TSYS) and infrastructure
- Demonstrated experience with thought leadership and implementation of creative ideas that drive business results
- Project Management experience with demonstrated experience in leading complex initiatives involving data migration and platform upgrades
- An excellent communicator, with the ability to engage, influence, inspire partners to drive collaboration and alignment
- 7+ years of experience leading a team, fostering teamwork and team dynamics and ability to get work done through others
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