Credit Card Specialist Jobs

Entry Level - Credit Card Associate

•Hiring for English communication,English/Mandarin or English/Cantonese – Must be fluent in communication

•Previous Customer Service experience (bank branch, call center, flight attendant, food + beverage- waitress/waiter etc.)

•Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

•Strong English oral and written communication skills

•Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight EST

Description:

• Proactively engage with RBC clients through various

communication channels to deliver an outstanding customer service experience,

making every client interaction an exceptional one

• Focus on helping clients when they need us most, by responding

empathetically to a variety of questions, assisting with a myriad of banking

solutions and resolving client concerns at first point of contact

• Contribute to team results by supporting all colleagues to be

successful in meeting client needs

• Cultivate and maintain relationships with partners to work as

one RBC team

• Manage risks by adhering to compliance routines, processes,

and controls to protect client and shareholder interests

• Educate and assist clients with using RBC digital capabilities

• Metrics: call volume= 50-60/day

• Lead with empathy and apologize for delays with wait times

• Client experience, servicing clients, fulfil immediate need

and identify additional opportunities available to the client

• Strictly dealing with credit cards, understand the product

itself and help with interest calculations and how its captured, review

transactions, identify any fraudulent transactions, what are the benefits of

the card I have, how do I redeem my points

• Critical thinking and dive into transactions and take care of

simple fraud requests

Additional Skills & Qualifications:

• Ability to work independently, proven time management,

organizational and problem solving skills

• Exceptional client service capability and confidence in

engaging clients across multiple channels (i.e. phone, video, etc.) using a

friendly, positive and professional tone

• Proven ability in building rapport and maintain client

relationships, preferably in the financial or service industry while working

independently and as part of a team

• Desire to build exceptional client experiences, and is

passionate and curious to help clients meet their needs and solve their

concerns

• Digital literacy across a broad range of devices (i.e., smartphones,

tablets, laptops, etc.) with above average keyboarding skills, internet and

computer navigation

• Strong English oral and written communication skills along

with personal flexibility to work various shifts that meet our clients’ needs

Monday to Sunday 7 AM to Midnight

• Past experience in a customer service role where you provided

a variety of needs based solutions

• Experience working in a team and metrics-based performance

environment

• Previous experience working in a Contact/Call Centre or in a fast

paced financial and/or service industry