Senior Service Reliability Manager Jobs

Become an integral part of the OneWeb Service Management Team

Implement a governance framework that you know from vast experience will support both the Distribution Partner and OneWeb’s requirements

Provide KPI and SLA management across your nominated Distribution Partner portfolios as per the definition in the contract

Drive Customer Experience to the Stars

Work with both internal stakeholders and our Distribution Partners to create a customer experience model

Manage the customer satisfaction program & embrace continual service improvement

Identify and research service level risks for problem resolution and management notification. Oversee escalation plan when service levels are negatively impacted.

Evaluation of new technology and ongoing vendor management

Utilize and lead the full scope of change management practices.

Share knowledge and experience (particularly with supervisors/senior members of the team).

Strong knowledge of Call Centre platform

Strong negotiation and objection handling skills

· Become an integral part of the OneWeb Service Management Team

· Drive Customer Experience to the stars

· Work with both internal stakeholders and our Distribution Partners to create a customer experience model

· Manage the customer satisfaction program & embrace continual service improvement

· Deliver fantastic results & delight our Distribution Partners through demonstrating value & driving positive customer experience

· 5+ years professional experience within the Satellite & Telecommunications space

· Become an integral part of the OneWeb Service Management Team

· Drive Customer Experience to the stars

· Work with both internal stakeholders and our Distribution Partners to create a customer experience model

· Manage the customer satisfaction program & embrace continual service improvement

· Deliver fantastic results & delight our Distribution Partners through demonstrating value & driving positive customer experience

· 5+ years professional experience within the Satellite & Telecommunications space

Demonstrated managerial experience including solving client problems, communicating with clients, facilitating decision making, documentation, managing client expectations and leading a team;

Coaching and mentoring junior staff members and assisting them in expanding their forensic accounting knowledge;

Experience in the forensic accounting field;

Strong written and verbal communication skills, particularly with respect to interviewing and report writing;

This role doesn’t support completion of the Canadian CPA designation.

Leading client engagements, including serving as the primary point of contact with clients and overseeing staff members;