Customer Service Officer Jobs

Who is WDEA Works?

WDEA Works is a not-for-profit organisation that has spent over 33 years dedicated to supporting those within our communities to find employment, training, and social connection opportunities.

WDEA Works Vision: Inclusive, thriving communities

Why Choose to Work with WDEA Works?

WDEA Works has been recognised as a Winner of The Australian Business Award for Employer of Choice in 2022. We promote a positive team culture, underpinned by the values of - respect, empathy integrity and innovation. We look for employees who have a genuine passion for those in need and can participate in our high-performing culture.

In Return For Your Valued Contribution, We Offer

• Attractive salary packaging
• Me Days – 4 additional leave days per year
• Use of fleet cars - no need to use your own car or to pay tax on a company car
• Employee Assistance Program
• Company-issued laptops and mobile phones
• Ongoing training and professional development
• Family-friendly organisational culture with true work-life balance
• Bonus leave over the Christmas holidays

WDEA Works Hamilton provides Disability Employment Services (DES), Workforce Australia’s Transition to Work, Employability Skills Training (EST), employment services, the NDIS service of School Leaver Employment Supports (SLES), Training in First Aid and Early Childhood Education and Care as well as Social Enterprises and NDIS activities.

This role is suited to someone who enjoys providing a welcoming and helpful first point of contact for employers and clients at reception and over the telephone, administrative and clerical support for Employment Consultants and other staff members.

It is both a challenging and highly rewarding work environment perfect for people who have come from a customer-focused sector and are looking for the stability of a full-time role with regular hours.

About The Role

As a Customer Service Officer your role is to deliver excellent customer service with the ability to relate and communicate easily with people from all walks of life. Our CSO's have strong computer, administration and time management skills and they are self-motivated and able to work independently and under limited direction when required.

Desired Skills And Experience

You will receive full training to help you gain all the knowledge and skills required to become an Customer Service Officer, however there are a few skills which great Customer Service Officer's possess:

• They have great customer service skills and have a motivating personality to inspire participants to find work.
• They have solid administration skills, computer literate and have a strong attention to detail.
• They’re a team player, they take personal responsibility for their own work.
• They act with initiative and sound judgement and assists others to achieve desirable outcomes.
• They are engaging and a people-person who have a knack for making others feel comfortable in their presence.
• They’re innovative in organising work including time-management, priority tasking and problem solving.

In accordance with WDEA Works COVID-19 Vaccination Policy all staff must be vaccinated for COVID-19 and are required to provide acceptable evidence of their vaccination status as a condition of employment.

The Feel-Good Parts

If you’ve read this far then you already know that WDEA Works is community-focused not-for-profit organisation, but what does that mean?

At WDEA Works, the profits the organisation generates go back into the communities we serve. We give back through the WDEA Works Foundation, donations and sponsorships, we genuinely believe in supporting our community. Since the beginning of the WDEA Works Foundation in 2004, we have given back of $1 million dollars to various groups.

WDEA Works is also a Values driven organisation, led by the following values:

Integrity - Our clients trust us. We owe them honesty and transparency. Every person who comes to WDEA Works deserves to be treated in a fair and objective way. We’re accountable for our actions and we follow through.

Respect - Each person we work with is worthy and should be seen in a unique context. Diversity shows us new ways to build on a person’s strength.

Empathy - Everyone experiences life differently. Relating to each other helps us understand someone else’s perspective so we can create solutions for individuals. We’re accountable for our actions and we follow through.

Innovation - How can we make someone’s life better? Using new ideas can solve challenges of all sizes and levels. A little innovation might have a big impact on a client.

To download the Position Description, please visit our careers page or for more information, contact Tammie Hawke - Site Manager, on 0448 860 497.

WDEA Works supports an inclusive approach in the workplace, and we strongly encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from diverse cultural and linguistic backgrounds, mature age workers, and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.