Scheduling/Customer Service Assistant

We are currently hiring 1 part-time Customer Service Assistant to join our team at our AbleLiving Binbrook Location.

AbleLiving Services is part of the Thrive Group. We are a not-for-profit organization that provides services that are funded through the Local Health Integration Network of Hamilton, Norfolk, Haldimand, Brant (HNHB LHIN). Our Binbrook location is a 50+ bed home that includes permanent beds, transitional beds and 6 beds for clients who require ventilator assistance.

This part-time position includes working every other weekend (Saturday and Sunday) for our 1:30pm-9:30pm shift. *Note: Our home is not accessible by public transit.

Under the direction of the Community Services Manager, this position is responsible for providing a variety of customer service functions for our health care services we provide at our Binbrook congregate program.

By Joining AbleLiving Services, You’ll Be Joining An Organization That Is

Are you looking for a job with an organization that values a strong workplace culture.

• Named on the Best Employers in Ontario list (2023)
• Great Place to Work certified! (2023)
• Named on the Best Workplaces for Giving Back list (2023)

Interested in bringing your talent to our team? Here is what we offer:

• Tuition reimbursement opportunities
• Employee Assistance Program
• Ongoing opportunities for education, training, development and growth
• Competitive wages
• $500 signing bonus!
• HOOPP (Healthcare of Ontario Pension Plan)

Position Summary

The Customer Service Assistant will provide support to our Binbrook employees and clients by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:

• Assisting with preparing and posting staff schedules
• Managing phone calls from employees and clients in the community
• Assisting with preparation of payroll, including timecards
• Inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
• Utilize client database and software management programs
• Providing schedule support and planning to community teams and programs

Requirements

• Must be able to work both independently as well as part of a team
• Minimum one year experience in an office environment
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to use Microsoft Word and Excel
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• College/business diploma in office administration or related certification preferred
• Ability to format letters, forms, memos and general documents is essential for this position
• Attention to detail, with accurate keyboarding skills
• Must have previous experience with data-base management and report generation

As a condition of employment, you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date.

Thrive Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation in the completion of this application please contact the HR Department at 289-309-8477 or by email at [email protected].