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Office/Administration - Customer Service Support Lv2

Company

COGENT Infotech
Address Guelph, Ontario, Canada
Employment type CONTRACTOR
Salary
Category IT Services and IT Consulting
Expires 2023-07-08
Posted at 10 months ago
Job Description


  • Support the generation of order related documents as outlined in established processes.
  • Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
  • The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
  • Assist in updating internal stakeholders on order status and any issues.
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
  • Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned
  • Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
Minimum Qualifications:


  • High school diploma, secondary education level or equivalent
  • Two years of related work experience.
Preferred Qualifications:


  • Assignment through December 2023
  • Position is on-site and can be remote a few days so candidate must be local
  • Flexible schedule needed with weekend work expected once fully trained
  • Middle of August, schedule can vary and weekends will be required
  • Training schedule 8a-4:30p Monday - Friday from June, July to mid-August with some flexibility needed (weekends may be required as well)
Experience:


  • Detail oriented a must
  • Fast-paced environment
  • Microsoft Excel
  • Flexibility
  • Good communication skills
  • Previous SAP a plus, not required
Interview details:


  • Manager will schedule 30-minute Teams call
Onboarding:


  • Background check required