Administration & Yard Support – St. Mary’s

ADMINISTRATION & YARD SUPPORT – ST. MARY’S
Are you interested in joining “A great workplace” where you Trust the people you work for, have Pride in what you do, Enjoy the people you work with and can be a Difference Maker?
If so, get ready to take your career to the next level!!
About Us
Dowler-Karn has been serving our customers in Southwestern Ontario since 1943. As part of the McDougall Energy Inc. Group, Dowler-Karn distributes energy products (propane, Esso fuels & MOBIL lubricants) to meet the needs of a broad spectrum of customers, including residential, agriculture and commercial.
Our success is driven by an uncompromising commitment to provide the highest quality customer service to each and every customer. We recognize that our employees are our most valuable resource and offer opportunities for development for personal and career growth.
About The Opportunity
We are currently looking for an experienced Administrative & Yard Support person to join our team in our St. Mary’s operation. This position includes customer service and provides support with service and yard operations. This position will require the successful candidate to work Monday – Friday from 8:00 am – 5:00 pm. Reporting to the Branch Manager, this position is responsible for:

• Assist in billing and pricing activities related to current customer accounts with office staff.
• Ongoing account maintenance activities and other supporting documentation.
• Participate in activities pertaining to branch service requirements.
• Receive and process customer product delivery requests. Communicate with staff, providing assistance, as required, for delivery success.
• Assist with the propane dispenser and filling operations, along with other yard operations, as requested.
• Filing and other administrative assigned tasks and duties necessary to support branch operations.
• Provide excellent front line customer service for lubricants and propane refill walk-in traffic.
• Ensure all customer enquiries are addressed and handled professionally, leaving the customer with a positive resolution both in person and on the telephone.

About You
The ideal candidate will have:

• Strong interpersonal skills and be a flexible and dependable team player.
• Strong attention to detail and a willingness to learn in a dynamic and ever-changing environment.
• Minimum of a grade 12 diploma, although post-secondary education would be considered an asset.
• Above average comfort level with computers, including Microsoft Office functions.
• Strong organizational, administrative and customer service skills along with confidence as a front-line customer service person.
• High energy, be self-motivated, and possess an engaging level of enthusiasm.
• Diplomacy, able to deal with people sensitively, tactfully and professionally at all times.
• Good time management skills and work well under pressure; personable and confident.
• Excellent listening skills; able to effectively communicate both verbally and in writing.

The successful candidate will be physically fit, able to lift heavy objects on a regular basis (i.e., cylinders and lubricant products). A willingness to learn to operate a forklift is required for occasional customer service support.
What You Get

• Employer matched RRSP
• Employee and Family Assistance Program (EFAP)
• Company paid Health and Dental Benefits
• Opportunity to achieve career growth
• Competitive compensation

To Apply
Submit a resume and covering letter to [email protected] . Please reference “Your Name – St. Mary’s Admin & Yard Support” in the email subject line. This is a full-time day position. The deadline for consideration is 9:00 am on Monday, June 26, 2023.
Confidentiality of all applicants assured. Only those selected for interviews will be contacted, and we thank all other applicants for their interest.
Dowler-Karn, A Division of McDougall Energy, is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodations, please notify us, and we will work with you to meet your needs.