Associate, Customer Service Jobs

By joining the RONA family, you’ll enjoy many benefits, such as:

• Exclusive employee discounts
• An employer that’s involved in the community
• An inclusive and safe working environment
• A student incentive program
• A comprehensive training program for all new hires
• Teamwork and ongoing training
• Promotion of work-life balance
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• And much more!

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

Your role:

• Comply with policies and procedures regarding loss prevention, breakage of goods, and health and safety measures
• Ensure each cashier has the necessary items to accomplish their tasks (cash register tape, credit card application forms, bags, etc.)
• Produce and balance the cash report at the end of each shift
• Greet customers warmly and ensure a good customer experience
• Return all merchandise left at the returns desk to their appropriate departments
• Assist customers in loading products in their cart or vehicle
• Perform other duties as requested by the supervisor
• Assist the customer service and checkout teams
• Follow procedures for cheques and credit card transactions
• Be aware of current promotions and flyers
• Bring carts to customers who need assistance
• Exchange or return merchandise according to the company’s policy
• Keep the work area around each cash register neat and tidy
• Provide over-the-phone information to customers in a courteous matter
• Prepare paperwork for rental vehicles and follow up on it

The qualifications we are looking for:

• Customer service-oriented
• Patient and good communication skills
• Good attention to detail
• Courteous and ability to handle difficult situations

The masculine generic is used without discrimination and only in order to simplify the text. Rona Inc. is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.