Customer Service Representative Cic-Canada

About Tropicana Brands Group

The launch of Tropicana Brands Group represents an exciting fusion of some of the world's most beloved and up-and-coming brands in the juice category, including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and Tropicana Brand Goods, our new company blends the best of two worlds: one steeped in industry-leading expertise and the heritage of prestige juice brands, and another rooted in a truly entrepreneurial, agile mindset.

With a global footprint of more than 2,000 associates that spans North America and Europe, we are proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing, and nutrition expertise.

The company’s focused on the vision to quench the world's thirst for more delight and nourishment while continuing to build upon the many important diversity, sustainability, local community, and philanthropic activities that our people and brands have historically supported.

Key Responsibilities:

• Ensures that the company is acting and is seen by the Customer as Gold Standard in the areas of Product Supply, Score Carding, Reporting, Communication and other Customer Related KPI's
• Establish internal relationships cross-functionally with stakeholders such as Transportation, Warehouse, Sales and Supply Planning to ensure gold standard Service to our Customers.
• Reporting to the Canadian Customer Service Lead, the Bilingual Supply Chain Customer Service Representative contributes to the success of the warehouse delivery business by insuring accurate fulfillment to Retail, Food service and Small format customers.
• Tropicana Brands Group is looking for a highly qualified Customer Service Rep – Bilingual for our Canadian businesses.
• Develop relationships with customers, handling customer calls, and following up with order adjustments, discrepancies, order tracing, inquiries and problem-solving.
• Lead a national portfolio of our Key Accounts for Beverages Deliver net revenue objectives while being aligned with the strategic direction for the business
• Builds effective relationships supporting business growth and customer development
• Execute with Sales on Innovation, Promotional Activity and Display Ready Offerings, to ensure the right product is delivered to the right place at the right time

Location(s)

Mississauga, Ontario – Remote / ON Site.

Professional Experience / Qualifications:

• An assertive, analytical individual who can work as a part cross-functional team
• Ability to work well under pressure in a busy team environment
• Bilingual candidates (French written & oral) will be preferred
• University Bachelor's degree or similar work experience.
• Strong competency in the area of information management and the ability to learn systems quickly (experience with Siebel and SAP is an asset)
• Well-developed written and verbal communication skills including diplomacy when dealing with conflicts