P2 - Customer Service Representative

Are you looking to develop your professional experience in customer service? If so, you can join our client, a multinational technologies company, as a Customer Service Representative in their Oakville office.
This opportunity would be great for recent grads or anyone looking to start a career in customer service.
Hybrid work: 3-4 days work from home, 1-2 days a week in the Oakville office.
Advantages

• 8am to 4:30pm
• Oakville location
• Hybrid: 1-2 days/week in the office
• Monday to Friday
• $17.70/hour
• 6-month contract
• Start Date: July 24th, 2023

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs
Responsibilities
As a Customer Service Representative, you will be responsible for:

• Reviewing and analyzing all parts inquiries received from customers and coordinate the review of all relevant technical and commercial information regarding the inquiry
• Preparing spare parts proposals and order entry project documentation
• Preparing and issuing commercial quotation based on engineering recommendations, cost estimate, and Marketing/Sales input according to copmay policies and guidelines
• Reviewing and analyzing all spare parts orders to ensure they are in full agreement with the proposal
• Providing excellent customer service as the point of contact for the customer throughout the implementation of spare parts order
• Creating accurate recommended spare parts lists for equipment
• Leading and maintaining various e-commerce systems including Ariba, OpenInvoice, Cortex etc. Making sure purchase orders are confirmed in a timely manner and/or have been assigned to the correct SECL representative or business unit.
• Reviewing order required delivery dates and assure that our vendors/factories are working to achieve these dates

Qualifications

• Minimum 1 years experience in customer service experience - preference in broad industrial product portfolio
• Intermediate MS Office skills
• SAP or other ERP experience an asset
• Analytical and problem-solving skills
• Strong attention to detail

Summary
If you're interested in the Customer Service Representative role in Oakville, please apply online. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.