Customer Service Representative, Ground

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.

Position Description Summary

Responsible for the detailed management of both customer and carrier ensuring the efficient and effective coordination of the arrival, off-loading and delivery of freight on a time sensitive basis to meet customer commitments and specifications. Additionally, the Customer Service Representative, Ground must also be committed to exceeding client expectations while respecting company policies.

Principal Accountabilities

• Complex billing of accounts
• Arrange pick up and delivery of orders with shipper, consignees and carriers
• Trailer pool management
• Negotiate rates with carriers
• Audit carrier invoices
• Call customers, when necessary, to advise shipment status and/or obtain information necessary to process shipments
• Build cost effective loads
• Other duties, as assigned to meet business needs
• Coordinate with Customs Department if required
• Track shipments
• Provide professional customer service
• Maintain tracking reports for internal and external customers

Knowledge And Skills

• Strong Computer skills - Ms Office, Word, Excel, etc.
• Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
• Require strong attention to detail and follow up skills a must
• Good planning and organizational skills; plans work and measures performance
• Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
• Demonstrated ability to multi-task and meet deadlines in a fast paced environment
• Experience in freight forwarding and transportation; CIFFA course completion
• Ability and willingness to work in a team environment as well as independently