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Customer Service Representative - Upi Energy Fs - Guelph, On
Company | GROWMARK, Inc. |
Address | Guelph, Ontario, Canada |
Employment type | CONTRACTOR |
Salary | |
Category | Farming |
Expires | 2023-08-14 |
Posted at | 9 months ago |
GROWMARK is an agricultural cooperative serving cooperatives, retailers, businesses, and customers in Canada and the U.S. We provide customers with fuels, lubricants, crop nutrients, crop protection products, seed, construction services, equipment, and grain marketing assistance. In addition, GROWMARK owns FS PARTNERS and UPI Energy FS, as well as the FS trademark used by affiliated member cooperatives. GROWMARK is large enough to offer solid career opportunities, but small enough to provide a family-oriented, welcoming environment and great benefits.
- Sorts and distributes mail on a timely basis.
- Manages requests for new account setups and closures.
- Processes customer payments in accordance to Payment Card Industry Data Security Standards, and responsible for closing the POS system on a daily basis.
- Receives in-coming telephone calls in a pleasant and professional manner, and minimizes the amount of time the caller waits and the number of people the caller is directed to.
- Prepares customer credit notes.
- Conducts outgoing customer calls as assigned.
- Greets customers and guests in a pleasant and professional manner.
- Ordering of supplies for the office: Staples, Xerox, etc.
- Receives courier and special delivery packages and notifies appropriate personnel of their arrival.
- Acts as a liaison between the customer and the appropriate field personnel.
- Handles customer account inquiries, pricing questions, and product orders.
- Maintains confidential records, as assigned.
- Maintains all files in current and organized manner.
- Understands and complies with the established Health and Safety and environmental policies and procedures.
- Other duties as assigned.
- Provides assistance to service and regulations for administrative support.
- Secondary school diploma (minimum)
- Strong organizational skills and attention to detail
- Word processing / Excel skills
- Professional telephone skills and ability to provide high level of customer service.
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