Donor Service Associate - Full Time - Markham Stouffville Foundation

Land Acknowledgement

Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

The Opportunity

The Markham Stouffville Hospital (MSH Foundation) is seeking a Donor Services Associate to be the face of the Foundation responsible for providing excellent donor support through primary reception coverage, accurate donation processing and administrative support. The Donor Services Associate is an important part of the MSH Foundation’s Support Services team increasing the efficiency and effectiveness of our office operations and gift recording processes while ensuring the Foundation is meeting CRA requirements and other business standards.

Key Results Area

Donor Services

• Support the Raiser’s Edge database and data integrity by updating donor records, ensuring address and contact methods are accurate, and entering responses from donor preferences and statistical surveys.
• Respond to, or direct appropriately, general foundation, hospital and donor inquiries and ensure consistent and appropriate messaging and escalate as appropriate including notifying hospital patient relations of any hospital matters.
• Coordinate daily mail collection and distribution including collecting, opening and distributing inbound mail, recording and arranging postage of outbound mail, accepting and arranging deliveries and couriers.
• Meet the Foundation’s high level of service standards through primary reception coverage to ensure prompt personal service and appropriate follow up given to key stakeholders.

Gift Administration

• Provide accurate and efficient donation processing and produce tax receipts/acknowledgement letters in accordance with the standards and policies of the CRA as well as the Foundation.
• Provide records management support by ensuring the Foundation accounting records are properly filed, stored and archived according to Foundation guidelines for easy to retrieval when needed.
• Promptly and appropriately acknowledge all donations including generating and mailing thank you letters and tax receipts, acknowledgement cards, and responding to donor inquiries.
• Back up during the foundation yearly audit for requests supporting revenue entries.

Foundation Wide Support

• Support at signature events and perform other duties as assigned.
• Ensure Oak Valley Health’s Health & Safety guidelines are adopted for the Foundation as required including providing regular updates to the Foundation team and liaising with the Hospital’s Health & Safety team.
• Provide general administrative support to the Donor Engagement & Operations team including invoice coding, meeting coordination and Visa reconciliation.
• Coordinate purchases, facilitate maintenance and track inventory of Foundation wide and Donor Engagement specific supplies and equipment to maintain a healthy stock and maintain expenses per budget.
• Coordinate office maintenance to ensure that the Foundation maintains a safe, clean and professional work place including liaising with the Property Manager to coordinate office repairs, moves, installations, cleaning issues, etc. and work with the Management team on space planning and storage needs as required.

Position Qualifications

• Sound judgment, tact and diplomacy
• Ability to organize and manage a diverse range of assignments and adjust to changing priorities
• Sensitive and confidential information appropriately and with discretion
• Development program and team-oriented environment
• Friendly, self-starter, motivated to take on new initiatives and open to taking informed risks with
• Database applications (knowledge of Raiser’s Edge a strong asset)
• Good technical skills including experience with online resources, Microsoft Office, spreadsheet and
• While maintaining high efficiency and thorough attention to detail
• Experience in related field
• A college diploma or related certification in business administration with minimum one year of
• Aptitude for technology with ability to learn and effectively use new systems proficiently
• Excellent communication, interpersonal and customer service skills with the ability to handle
• Resourceful and independent while comfortable working within the framework of an integrated

Compensation

$42,000 - $48,000 annually plus 10% bonus.

Work Schedule & Requirements

Available to work Monday-Friday, 7.5 hour shifts. Schedules may change based on operational needs. This position involves some moderate lifting, shipping and handling.

COVID Statement

As a result of the COVID-19 pandemic and the need to strengthen and promote health protection to patients, staff and members of the public attending in the hospital, prior to the first day of employment with the Hospital, all successful candidates are required to provide proof of COVID-19 vaccination (full vaccination is required). In order to provide you with fair & equitable accommodation, you must submit supporting medical exemption documentation or an affidavit detailing why your religion prohibits you from receiving the COVID-19 vaccine.

Oak Valley Health diversity statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of sexual minority groups, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity 2022. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDI.

Required Skills

Required Experience