Customer Service Representative - Full-Time

Description

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

Branch Location: 1003 AIRPORT PARKWAY PRIVATE OTTAWA, ON K1V 2C1

This is a Full Time Position That Pays $18.00 / hour, as well as opportunities for supplemental monthly income based on performance.

We Offer

• Training and development
• Life Insurance
• Paid time off
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Retirement savings plan
• Employee discount

Responsibilties

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Provide directions and general assistance
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Assist to assess condition of rental upon return
• Meet and greet customers in a friendly and timely manner
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Perform miscellaneous and backup duties job-related duties as assigned
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Process returns, check-ins and exit kiosk transactions
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Understand and communicate rental terms and conditions, vehicle features and other services

Qualifications

• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma
• Must have a valid G or G2 driver's license with no more than two chargeable moving violations or accidents within the last three years.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
• Must be at least 18 years old