Customer Service Administrative Assistant

Customer Service Admin Assistant – MR Kitchens (Location: Ottawa Region, Vars)

COME JOIN OUR DYNAMIC FAMILY!

Awesome team!

Innovative company based on the core values of respect, integrity, & ownership with team culture that encourages innovation & continuous improvement.

Employer: MR Kitchens – A custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region in business since 1986. Shop is located in Vars - 15 minutes east of Ottawa - 20 minutes south of Orleans.

:

Assist the Installation & Service Manager with their workload

Answer all service-related phone calls and action appropriately

Answer all service emails promptly

Correspond with clients concerning installation & customer service questions

Schedule service appointments with clients and using Google Calendar

Plan cabinet delivery & installation schedule

Send cabinetry delivery emails and collect payments

Plan service technician schedule

Prepare and send documentation for subcontractor installers & technicians

Follow through on service requests from clients

Input data accurately into spreadsheets

Qualities Needed:

Accuracy, high attention to detail

Ability to thrive in a fast-paced environment

Able to thrive under pressure, prioritize & re-evaluate priorities on the go

Professional, empathetic customer service approach

Strong analytical & decision-making skills

Ability to process large amounts of unstructured information efficiently into a structured output

Loves a challenge 😊

Required Knowledge & Expertise:

5 years experience in fast-paced customer service environment

Fluent English – spoken & written required

Millwork / Construction background

French – spoken & written is an asset

Advantages: Good pay, awesome team, employee-oriented company, training provided,

Salary: Full time, permanent, $44000 - $46000/year

Email Resumes to: [email protected]