Administrative Service Representative Jobs

Administrative Service Representative - Housing

Human Services – Housing Services

CUPE LOCAL 966

Status

• 1 Contract Full-time up to 12 months

Salary Range: $45,356.00- $53,237.00/year

Work mode: Hybrid * see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work:  35 hour/week

Who we are: Housing Services l eads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.

“Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”

The Role: The Administrative Service Representative’s provide administrative support services to the Housing Client Services Unit within the Housing Services.

What You Will Do In This Role

• Populate/edit schedules for Housing Client Services client sessions, worker appointments and staff training sessions
• Print appointment schedules daily or as required
• Action requests from provincial data bases, administrative mail boxes, as well as community partners, and agencies
• Book clients into sessions, workshops, and one on one appointments as required
• Executes all purchase of service/contracts for Housing Client Services
• Perform administrative functions such as photocopying, room bookings, mail outs, maintain and update various data bases, booking and managing equipment, and sending invitations through Outlook
• Complete statistics/charts for Housing Client Services Programs at established daily, weekly, monthly intervals
• Book, cancel, and reschedule Housing Client Services appointments and notify clients as required
• Coordinate referrals to internal and external partners
• Administrative support to Housing - Client Services supervisory team
• Complete client checks on relevant databases
• Prepare monthly reports
• Process time and absent entries for Housing Client Services; provide timely responses to inquiries and escalate as necessary
• Conducts all third-party checks for various programs within Housing Client Services
• Prepare housing packages for Housing Client Services Unit
• Process mail within Housing Client Services
• Format letters, calendars, reports, memos, charts, statistics, Power Point presentations etc. as required
• Supports assignment of client cases as required
• Other related duties as required

What The Role Requires

• Intermediate knowledge of multiple computer applications, including, but not limited to MS Office, Human Services and Housing software/technologies (i.e. Housing Salesforce) and the ability to adapt to technology changes
• Problem solving skills
• Ability to work in a fast pace environment with continuously changing priorities
• Data entry skills
• Strong communication skills, written and verbal, with proficiency in English
• Ability to work in a team environment
• Good interpersonal skills
• Ability to exercise judgement to support good decision making
• Organizational skills to prioritize work and function within established office routines
• Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment
• Ability to work independently, with minimal supervision
• Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience
• Ability to multitask
• Excellent Customer service skills

Perks @ Peel and why you will love working for us:

• Supportive leadership and a culture of respect and inclusion
• Automatic enrolment into OMERS pension plan (where applicable)

Preference will be given to qualified applicants who are currently in the bargaining unit.

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

• Work Mode: In this role you will have the ability to work remote and attend on-site when required based on operational requirements at the 10 Peel Centre Drive worksite and other Community Sites. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Interview: Our recruitment process will be completed with video conference technology.

At Peel Region, we value being open and transparent with our community. The Ontario government has passed legislation that will dissolve Peel Region on January 1, 2025. Peel remains committed to providing uninterrupted services to our residents and businesses through the transition. Skilled and qualified professionals are and will be needed to deliver services to the Peel community regardless of the governance model. For information about our transition and how we continue delivering services, visit peelregion.ca/transition.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,500 strong and s ince 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] .

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.