Client Services Representative - Administrative Support

JOB TITLE: Client Services Representative – Administrative Support

POSTED DATE: July 19, 2023

START DATE: ASAP - apply by end of day July 21, 2023

NUMBER OF OPENINGS: 1

LOCATION: Hamilton, Ontario

REPORTS TO: Business Operations Manager, Technical Director, and

President

ASSISTS: Client Services Coordinators, Client Services

Representatives, Logistics Specialists

LANGUAGE: English (French is an asset)

SCHEDULE: On-site, Monday to Friday, 7:30am-3:30pm

BENEFITS: Health & dental plan options available if position becomes

permanent

What We Are Looking For

The Client Services Representative - Administrative Support is

responsible for providing administrative support to the Client

Services and management team.

The following is a list of possible responsibilities to be performed:

 *

Data entry

 *

Basic bookkeeping tasks – create invoices and sales receipts through

QuickBooks Online

 *

Generate applicable documents for donor sperm/egg/embryo shipments

 *

Develop and/or maintain filing systems

 *

Manage incoming service inquiries (via phone and email)

 *

Process incoming and outgoing mail, manually or electronically

 *

Send and receive messages and documents by fax or electronic mail

 *

Assist in preparing meeting agendas, attend meetings, and record

minutes

 *

Create and maintain inventory of office supply and equipment, order

supplies as required

Requirements

Education:

 *

Certificate, diploma, or degree in office administration or similar

 *

Education in the science or healthcare field is also an asset

Experience

 *

Proven work experience in an office environment as an office

assistant, administrative assistant, billing clerk, customer service

representative, patient coordinator, or similar role

 *

Experience in or knowledge of human reproduction and/or the fertility

field is an asset

Skills & Abilities

 *

Enthusiastic, professional, patient, and understanding personality

 *

Solid written and verbal communication skills

 *

Ability to work both in a team setting or independently

 *

Desire to be proactive and create a positive experience for others

 *

Adaptability to changing situations and processes

 *

Excellent organizational skills

 *

Multitasking and time-management skills, with the ability to

prioritize tasks

 *

Proficiency in Microsoft Office programs

 *

Experience with QuickBooks online or similar program

 *

Hands-on experience with office equipment (e.g. fax machines,

printers, multi-line telephones)

 *

Experience managing social media for business is an asset