Bilingual Client Services Representative - Invest Direct, English And Mandarin Or Cantonese

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Wealth and Personal Banking
We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.
About The Role
Office: Richmond Hill, ON
To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.
Training: Conducted in-office and at the conclusion of training the role offers Hybrid work model (2-3 days in office).
Availability: This role is permanent full time with 37.5 hours per week and the candidate must be flexible to be scheduled between Monday Friday 8am to 8pm.
Responsibilities:

• Participates in quality, regulatory and compliance training in order to meet performance targets.
• Complete other responsibilities, as assigned.
• Promote an environment that supports diversity and reflects the HSBC brand.
• Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers.
• Demonstrates Group capabilities.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Maintain superior and courteous service to internal and external contacts.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Promotes an environment that supports diversity.
• Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
• Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
• Ensure work area is maintained in accordance with HSBC standards.

Requirements

• Must have at least 1 year in customer service and contact center experience.
• Ability to learn and operate new software and technology.
• Availability to be scheduled between Monday Friday 8am to 8pm.
• Must have completed or be able to pass the CSC (Canadian Securities Course) and the CPH (Conduct and Practices Handbook Course).
• Some experience with conflict resolution required.
• Team player, strong communication, customer service and interpersonal skills.
• Detailed orientated with good time management and organizational skills.
• Must be fluent in English and Mandarin or Cantonese.
• Ability to multi-task, handle large volumes, tight turnarounds, multiple deadlines and to work independently.

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.