Client Services Representative – Print Manufacturing

Etobicoke, ON

Job ID 202580

COMPENSATION

Opportunity offers industry leading compensation including benefits and profit sharing.

The Opportunity

A leader in the label manufacturing and printing industry is currently seeking a proactive and service-oriented Client Services Representative to join their dynamic team. This role plays an integral part in driving customer satisfaction, managing accounts, coordinating production, and handling customer orders, inquiries, and complaints. The ideal candidate will bring their expertise in flexographic and digital printing, demonstrating excellent communication skills, superb organizational capabilities, and a solutions-oriented mindset.

Position Description

• Collaborating with the sales team to identify and grow opportunities within the territory.
• Working closely with production to coordinate job schedules, maintain workflow, and ensure timely completion of projects.
• Maintaining a thorough understanding of the company’s product portfolio, staying up-to-date with changes and developments in the printing industry.
• Resolving customer complaints and inquiries professionally, delivering solutions and providing alternative options when necessary.
• Handling account management responsibilities, maintaining strong, long-lasting customer relationships.
• Ensuring high levels of customer satisfaction through excellent service; anticipating, meeting, and exceeding customer needs and expectations.
• Receiving and processing customer orders accurately and promptly.

Experience

• Minimum of 3 to 5 years of experience in the print industry, with particular knowledge of label manufacturing, flexographic, and digital printing.
• Demonstrated experience in a customer service or account management role.

QUALIFICATIONS

• High level of proficiency in Microsoft Office Suite and CRM systems.
• Excellent communication skills, with a proven ability to convey complex information in an accessible manner to a range of audiences.
• Solutions-oriented mindset, with the ability to troubleshoot issues efficiently and effectively.
• Strong organizational skills, with the ability to manage multiple tasks, set priorities, and meet deadlines.

Additional Information

Date Posted July 26, 2023

Job Type Permanent, Full-Time

Industries Printing

Job Categories Admin Support

Manages Others No

Required Travel No

Relocation Assistance No

Keywords

Learn More About the Recruiter

Andrew Schofield

Andrew is at the forefront of industry staffing solutions in the Canadian Media, Print & Packaging Industry as it evolves through Corporate Merger Acquisition, Product Development, or Technological Advancement. He is regarded as an industry insider resource by Employers & Employees for career enhancement beyond traditional job application forums. With his industry-focused portfolio Andrew joins Stoakley-Stewart Consultants to continue his career success.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to

[email protected]

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.

Click here to view ALL of our open jobs.

What are we known for and how do we help?

• Meeting your distinct needs by matching you with the right corporate culture
• Helping talented professionals secure new, exciting and rewarding career opportunities
• Treating each unique individual with professionalism, respect and integrity

Privacy Policy

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act (“PIPEDA”) which became effective January 1, 2004. Click here to view our complete Privacy Policy.

Consent Policy

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

Follow Us for the Latest Jobs, Career Advice and Job Market Trends