Team Assistant ( Part Time - Access Centre)

Part Time Team Assistants for the Access Centre (Newmarket Site)

To provide administrative support and assistance to in-home, placement and office Care Coordinators in order to facilitate the provision of patient services. Acts as a liaison for patients, service providers, Care Coordinators and other stakeholders to maintain accurate and current patient records using available technology, including the patient database.

Shift Requirements

Days and hours may require flexibility. The initial area and/or schedule may change in order to facilitate the needs of the Home and Community Care Support Services Central in accordance with the ONA Collective Agreement. Ability to work outside normal business hours is required.

SALARY RANGE

As per the collective agreement.

Primary Responsibilities

• Answers and responds in a professional manner to telephone, voice mail inquiries from patients, service providers, Care Coordinator and other callers to ensure the appropriate information is conveyed.
• Assists with the authorization procedures as directed by Care Coordinators, including contacting service providers and/or patients as per established protocol, i.e. rescheduling of service or booking home visits on behalf of the Care Coordinator.
• Using a computer, initiates updates and maintains patient record in CHRIS database within documentation guidelines/parameters.
• Performs other related duties in accordance with Home and Community Care Support Services Central’s goals and objectives.
• Provides administrative support to facilitate the provision of patient services.
• Forwards referrals to Service Ordering for the allocation of services, equipment and supplies for patients.

Skills And Qualifications

• Proficiency working in a windows environment using Microsoft applications including Word, Outlook and the Internet. Experience with patient databases or other applications used by Home and Community Care Support Services Central is asset.
• Effective oral and written communication skills, with a sound knowledge of the English language, spelling, punctuation and grammar.
• Ability to work independently and accurately in the presence of frequent interruptions.
• Bilingualism (English/French) considered an asset.
• Maintain confidentiality, exercise good judgment and discretion.
• Grade 12 Diploma plus Community College Business/ Office Administration, Medical Diploma.
• Regular attendance at work is required.
• 2 years’ related experience. Experience in a healthcare environment would be a definite asset.
• Excellent organization and prioritization skills to ensure data is entered accurately.
• Ability to manage frequent changes within a team environment.

Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you looking to make a difference in your community? Take a look at this exciting opportunity.

As a valued member of our Home and Community Care team, you will provide support for the assigned Care Coordinator team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your healthcare administrative support experience, you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.

What will you do?

• Provide back-up support to other positions, as required
• Enter, update and maintain a high volume of patient data in the electronic database
• Process and assist in managing confidential patient records
• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate

What must you have?

• 2+ years’ related office experience
• Excellent oral and written communication skills
• A Grade 12 diploma plus a community college business/office administration or medical diploma
• Accurate keyboarding/data-entry skills
• Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Proficiency with database software, MS Word and Excel
• Excellent organizational skills and ability to work with minimal supervision

What would give you the edge?

• Ability to speak French or another second language
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of LHIN services

Who we are

Home and Community Care Support Services (formerly Local Health Integration Network) play a key role in Ontario’s health care system. Working in partnership with patients, families, providers and community organizations, we ensure people have access to the health care they need — at home and in the community.

Home and Community Care Support Services Central serves 1.9 million people who reside in the communities of North York, South Simcoe County and York Region. Our region is one of the most populous and diverse in the province. Close to half of the people who live here are new Canadians, many of whom speak Cantonese, Russian, Punjabi, Italian, English, or one of a dozen other languages. They look to our organization when they need health care services delivered at home and in their communities.

All applications will be reviewed; however, only those selected for an interview will be contacted.

We are committed to a culture that values diversity and inclusion.

Home and Community Care Support Services Central is committed to providing support to applicants with disabilities throughout the recruitment and selection process. Candidates requiring accommodation should advise Human Resources. Support will be provided in accordance with the applicant's needs and in accordance with the Ontario Human Rights Code and the Accessibilities for Ontarians with Disabilities Act.