Store Team Lead - Square One (Full-Time And Part-Time)

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. At Vessi we know that water is a magical ingredient for happiness and peace, and since 2018, we've been on a mission to welcome the water and share it with the world. That’s why we create 100% waterproof products that make experiencing the magic of water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity partnerships.
Our community and team are out in the world spreading kindness, cold plunging, cleaning up coasts, and #makingwaves. And more recently with our expansion into omni-channel, we're enabling even more people to experience the magic of water through our products and brand experiences. We've got big plans ahead with more innovative products and expansion into the US market, and we're on the lookout for passionate and driven individuals to join us on this journey.
If you want to be part of a growing brand, and you're the type to walk through a puddle rather than around it, we'll get along just fine!
For more information, visit www.ca.vessi.com
Overview
We’ve got some big news Vessi fam! We’re expanding across Canada and opening up our second retail location in Mississauga, Onatrio at Square One. We’re looking to hire a Store Team Lead (Full-Time and Part-Time) to play a key role as we take the next step towards becoming the world’s top wet weather athleisure company.
Reporting to the Store Manager, you will be responsible for supporting and overseeing our all-star team of Sales Associates with training, exceeding sales targets, managing a clean and organized working environment, and providing a memorable and unique Vessi experience to all our customers.
This is an exciting opportunity to help shape Vessi retail from the ground up and be our forefront Vessi brand ambassador to all our #puddlehunters. If you have experience as a customer service representative in the retail industry, are eager to take on your next career challenge, and play an integral part in Vessi’s growth, we want to hear from you!
What You’ll Do:
Store Operations

• Maintain a clean and organized store appearance (ie. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
• Other duties as required
• Support Store Manager and Assistant Store Manager in ensuring all store operations meet company expectations and operational excellence: opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety

People Management

• Drive employee engagement, create a strong store culture, and ensure the team is recognized and motivated
• Deliver retail training to Sales Associates and ensure that all retail staff have proper understanding of product, SOPs, and best practices
• Advise, guide, and coach the team on employee issues and escalate to Store Manager as necessary

Performance

• Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience
• Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
• Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
• Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers

What We’re Looking For:

• Strong decision-making and problem-solving skills
• Ability to adapt quickly in a fast-paced environment
• Ability to work flexible hours and holidays
• 1+ years of retail management or customer service experience
• High attention to detail
• Exceptional interpersonal skills
• Excellent verbal and written communication skills
• Passion for delivering exceptional customer service
• Capable of lifting and carrying heavy objects

What You’ll Get:

• Free Vessi product and 50% Employee Discount
• Opportunity to help build an ever-evolving brand
• 3 weeks vacation pay
• Extended health benefits package including an EAP for eligible employees
• Competitive wage
• Professional development opportunities
• $1000 per year Education Reimbursement for eligible employees
• 40% Family & Friends Discount

At Vessi, we are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to apply.