Claims Coordinator - Full-Time (Remote From Bc, Alberta Or Ontario)

Company

ClaimsPro LP

Claims Coordinator - Full-time (Remote from BC, Alberta or Ontario)

Role Summary

The ClaimsPro office is a is seeking a Claims Coordinator to join the team. This role will provide administrative support to the Claims Services Group in preparing data for client reports, and centralized administration of large insurer client programs. As required, assisting outside of 'regular work hours' in times of high-volume events/periods.

Here Are Great Reasons To Work For ClaimsPro

• You are compensated not only with a competitive salary but also with a flex-benefit plan (from day 1 of employment) that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• You will be supported by other experienced local claims support, centralized after hours support, and dictation services;
• Your workload is balanced to ensure you can maintain a high quality level;
• You will be part of a team of over 300 Claims Assistants & 700 independent adjusters from 9 other provinces, 2 territories;
• You are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• Your career can grow into becoming a senior claims assistant, a licensed adjuster, other admin roles - the sky is the limit;
• Your continuous education will be considered and likely funded, especially CIP course work.
• You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;

ClaimsPro, a SCM company, has been managing claims on behalf of Canada's largest insurers and self-insured corporations since 1986. We have broad coverage with over 90 branches coast to coast, and over 1000 employees. SCM is the largest independent, privately-owned provider of claims management, risk management, and related services in Canada. It is our commitment to strategically evolve our services and expertise to support the ever-changing challenges of our clients. Innovative technology, expert staff, and solid customer service are the hallmarks that distinguish SCM Insurance Services.

Visit www.scm.ca or www.claimspro.ca to learn more

Competencies Required To Succeed

• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements.
• Adaptability – embraces change and demonstrates a willingness to learn
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner
• Teamwork - must genuinely intend to work cooperatively with others;
• Communication Skills - the ability to communicate effectively with both internal and external associates, written and oral techniques

Responsibilities

• Regular preparation of client specific data for client operational reports
• Subject matter specialist on use and administration of client claims management systems
• Assist with providing training and ongoing support for Client Access
• Centralized Payment Desk responsibilities
• Perform account/file reviews to determine operational compliance
• Preparation of data and tracking data for client pricing models
• Assist with on boarding of new insurer clients
• Your role will include:
• Production of monthly, quarterly and yearly client operational reports
• Assist with the creation and maintenance of client guidelines
• Assist internal stakeholders with client related procedural issues and protocol
• Manage the centralization of claims intake and triage by distributing claim creation tasks to the appropriate branches
• Communicating with IT to ensure that all aspects of client account set up are in place

Education, Knowledge And Experience Required

• Insurance industry experience/exposure preferred
• Strong computer skills with an aptitude/ability to learn new software/databases
• Post-secondary education
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Previous experience/exposure to desktop adjusting an asset
• 1 to 3 years’ experience in a customer service/support role required

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.