Bilingual Client Service Coordinator

a Day In The Life Of

Required to be available for On-Call shifts for morning, evening, weekend or holiday coverage.

Handle and document client inquiries regarding requests for care and service.

Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of nursing assignments and coordination of services.

Notify clients and Field employees regarding initial and ongoing schedules.

Complete data entry and maintain accurate current scheduling documentation.

Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.

Participate in ongoing internal and/or external continuing education activities.

Adhere to Bayshore Policies and Procedures.

Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.

Participate in processes relating to regulatory and/or contractual reporting requirements.

Complete other tasks as requested.

The Client Service Coordinator reports directly to a Supervisor as designated by the Department Manager. The Client Service Coordinator collaborates with the Specialty Pharma Nursing Managers, the Nursing Supervisors and the Payroll/Billing Department as appropriate.

Qualifications

Education:

Minimum - Secondary School Diploma. Completion of a recognized Program, such as the Licensed/

Registered Practical Nurse Program and/or a Medical Terminology course is preferred

Experience

A minimum of two years related customer service experience, preferably in healthcare

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients

Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a tree month probationary period specific to the Client Service Coordinator position.

Primary Location

ON-Mississauga