Bilingual Client Service Specialist Jobs

Excellent verbal and written communication skills in both English and French.

Strong interpersonal skills and ability to work in a team environment.

Knowledge of Individual Traditional Life/Universal Life products would be an asset.

Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes.

Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.

Change adaptive- you are flexible and thrive on working in a fast paced environment.

Strong time management and organizational skills

Strong English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

•Organizational skills with excellent attention to detail and the ability to multitask

•Knowledge of the larger social justice network in which LAO operates

• Experience in supporting clients in an online chat environment is considered an asset

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

• Assisting callers in a contact centre environment and by providing assistance in priority sequence

• Clarifying status of specific legal aid files, in response to telephone inquiries from clients and lawyers

Strong analytical skills required to work independently and escalate to management when necessary

Promote and Sell additional services offered by Global Payments and Existing Partners

Handle all retention issues using strong negotiation skills to maintain the merchant at a threshold of 45 BP

Post secondary education in Business, Administration, Sales or Marketing

Strong outbound and inbound phone sales skills

Exceptional written and verbal skills

Strong time management and organizational skills

Strong English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Strong time management and organizational skills

Strong French & English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

Some customer service experience required

Strong client relationship and interpersonal skills

Must be fully bilingual with excellent verbal and written French and English language skills.

Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Provide Tier 1 customer support

Proficiency in using CRM software and other client management tools

Knowledge of the industry or product/service offerings is a plus

Stay updated on our offerings and industry trends to provide informed recommendations

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Attention to detail and strong organizational skills

Significant experience in a client service role

Experience troubleshooting hardware or software

Experience working in a call-center environment is an asset

Ability to manage conflicting, multiple and unpredictable demands and frequent interruptions

Find out what we offer our employees

Post-secondary coursework in Computer Science, Information Technology, Business Administration or related field is an asset

Competitive compensation and benefits packages

What kind of accounts do we offer and their differences?(RRSP / TFSA / Margin)

Effectively and efficiently manage each client interaction from first contact to resolution;

Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person);

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Post secondary education in business or finance related field is considered an asset

Excellent and professional customer service skills

Strong communication and interpersonal skills

A background in financial services , hospitality or contact centre experience is preferable

Excellent Microsoft Office skills and an ability to learn multiple computer systems

Meeting established service targets and providing superior and accurate customer service

The daily management of a block of business

Strong communication skills - both written and verbal

Strong interpersonal skills with the ability to work independently and as part of a larger team

Knowledge of investment/retirement arrangements and/or GRS business processes an asset

Knowledge of rules and regulations as they relate to GRS products an asset

Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting

Effectively leverage Client Relationship Management tools to document actions and next steps

Be an advocate for RBC and RBC Royal Trust’s core service and product offerings

Exceptional client service capability and confidence in engaging clients through excellent written/verbal/electronic communication skills using a friendly, positive and professional tone

Ability to navigate between multiple systems with strong PC skills including Microsoft Office applications

1-2 years of related experience

Knowledge of estate and trust services with the ability to maintain current on related issues

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Are you looking for an inclusive environment with a culture of collaboration and belonging?

You can work overtime hours during peak seasons.

A strong focus on client satisfaction

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Day-to-day management of client requests, claim activities, and general administration

• Independently manage clients' enrollments, terminations, and amendments, including data entry into internal systems

• 2+ years of experience in the group benefits industry

• Manage a portfolio of clients, providing excellent service and support

• Provide support to Account Managers, including the set-up of new groups, client service, and administration

• Provide benefit plan administration training for new and existing clients