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Bilingual Client Service Representative
Company | ADP |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Human Resources Services,Financial Services |
Expires | 2023-08-23 |
Posted at | 9 months ago |
ADP is hiring a Bilingual Client Service Representative. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
- Answer non-technical questions
- Respond to basic inquiries regarding ADP products
- Provide Tier 1 customer support
- Conduct correspondence with customers and representatives
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
- Strong client relationship and interpersonal skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be fully bilingual with excellent verbal and written French and English language skills.
- Some customer service experience required
- Fluent in French is required
- High School diploma
- Demonstrated ability to learn and apply basic concepts in new situations
- Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner
- Bachelor's degree Preferred
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
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