Client Account Manager Jobs

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The Account Manager acts as the primary point of contact of 3DM’s clients. You will be responsible for identifying and meeting clients’ needs to achieve satisfaction, as well as, focusing on potential growth opportunities for every account. The Account Manager must handle all aspects of the clients’ experience with the company. You will be responsible for managing and building clients’ relationships.

Duties/Responsibilities:

Responsibilities and duties include, but are not limited to:

• Develop beneficial working relationships with all relevant stakeholders.
• Manage clients’ accounts and oversee the daily clients’ activities and requests.
• Communicate progress of quarterly, monthly, and yearly initiatives to stakeholders.
• Assist in onboarding new clients.
• Constantly maintain a positive, empathetic, and professional attitude towards clients.
• Prepare account reports as requested by clients or managers.
• Forecast and monitor account metrics for each client.
• Attend monthly meetings with clients to discuss various operational topics, required changes, and overall operations at the distribution center.
• Ensure customer satisfaction and provide professional customer support.
• Ensure all clients’ inquiries and requests are properly handled and fulfilled.
• Maintain a continuous collaboration with operations and sales departments to find new business opportunities with current clients.

Skills and Requirements:

• Bilingual, both written and oral
• Minimum of 2+ years of experience in customer service and/or as an Account Manager
• Effective communication and organizational skills
• Ability to meet deadlines and prioritize multiple tasks
• Analytical, processing, and reporting skills
• Must be able to work both independently and with a team
• A completed high school diploma or an equivalency
• Comfortable using a computer, Microsoft Office, and Outlook
• Detail oriented
• Excellent time management skills