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Client Project Specialist Jobs
Company | NRI Distribution |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-06-18 |
Posted at | 11 months ago |
A Day in the Life
- Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
- Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
- Excellent communication and interpersonal skills
- Excellent technical capabilities with proficiency to learn internal and external software systems
- Has the ability to be flexible and adapt to changing priorities.
- 3+ years of client/customer services experience in a warehouse or logistics environment
- Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse.
- Bachelor's degree in Business, Logistics or related field a plus
- Project Management Certified (PMC) is an asset
- Proficient with Microsoft Office applications, specifically Outlook, Word, Excel, Visio and PowerPoint
- Owns and leads the onboarding process of new Clients and ensures a positive customer experience throughout the process.
- Reviews forecast template and other documents with client to ensure full client understanding.
- Establishes general client preferences and settings within NRI WMS (Aspire).
- Manages all Client relations until onboarding is complete.
- Liaises with NRI Systems Project Team to ensure successful systems integration.
- Liaises with Sales Team to ensure successful transition from Prospect to Account.
- Keeps work and storage areas in a safe, clean, and tidy condition at all times
- Liaises with Transportation team to ensure client preferences established and set within NRI’s warehouse management system.
- Follow NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
- Performs other duties as requested
- Performs 90-day review of all new clients, makes recommendations for improvements/changes.
- Internal opportunities – we believe in growing our own!
- Flexible and fun work environment – work hard and play hard!
- Staff benefits plan – choose the benefits that are right for you!
- RRSP match
- Staff purchase program – wear the brands you love!
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