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Senior Account Manager - Ca
Company | BM Digital |
Address | Canada |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-17 |
Posted at | 9 months ago |
About the role:
- Build and maintain successful client relationships by removing bottlenecks between client and internal marketing team, proactively lead clients through activation points helping clients achieve results fast.
- Understand where the client is and where they want to be right when they join, then create an implementation pathway that helps them get to and past their initial goals. We are looking for leaders, not order takers, question answer-ers, or glorified support specialists.
- Hold clients and internal marketing team accountable for executing that plan on set due dates (challenging them when they deviate from that established plan).
- Assist in the development of and participation in promoting our influencer marketing, whitelisting and other offerings across the business.
- Create as many “buckets” and implementation pathways as needed that would effectively define customer journeys our clients commonly fall into (even if we deliver the same service to several clients, there could be certain activation points that will be different depending on what the client is trying to achieve).
- Aligning and collaborating with our internal marketing and delivery teams to deliver best in class campaigns and results for our clients.
- Be the sole “go to for everything” person for clients.
- Actively contribute to the Influencer and other marketing channel’s strategy.
- Be able to present and sell service upgrades to new and existing clients in response to their growth challenges.
- Diagnose what new current constraints are for each client once the initially agreed results have been delivered and what their future constraints might be.
- Support on additional projects as required – such as new business pitches, market reviews and competitive landscape analysis.
- A keen interest in all things social and an avid follower of relevant news & trends
- The ability to remain optimistic, pragmatic and effective under pressure.
- A creative outlook with the ability to achieve the full potential from projects, keeping abreast of and utilizing new industry developments and technology.
- Be able to demonstrate experience in building consistently productive relationships.
- Ability to identify and act on growth opportunities for clients’ businesses
- Self-motivated, action-oriented and ambitious with a positive "can-do" attitude
- Passion for ecommerce growth marketing with a minimum of three years’ experience in the field.
- Client-facing experience, especially with Exec-level stakeholders – as a Customer Success Manager, Account Manager, Client Services or Business Development Manager.
- Experience as an entrepreneur, growth lead, marketing lead, or CMO would also be considered as valid qualification for this position, with a track record of successfully driving business growth and transformation.
- Strong experience of key stakeholder management.
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