Senior Account Manager, Packaging / Brand Design

Marks is hiring a Senior Account Manager for our Marks Toronto studio! This role is for a temporary assignment expecting to last 12 months with possibility of extension / conversion.

The Senior Account Manager partners with creative and strategy teams to ensure the projects and clients are being managed with the right brand consultation and perspective. The Senior Account Manager is responsible for managing the day-to-day while building and maintaining meaningful client relationships to support the procurement for repeat business and fiscal management on a project basis.

Core Expectations

As an ambassador for MARKS externally and internally, you are expected to:

• Represent and project the values of MARKS
• Always conduct yourself with professionalism
• Seek opportunities to position the organization for competitive advantage
• Be able to articulate what MARKS does and our competitive points of difference

As a key team player for MARKS, you are expected to:

• Voluntarily pitch in to support the efforts of your management and peers
• Instill trust and confidence in your peers, and management
• Strive to achieve and exceed the MARKS standards of excellence
• Make a meaningful contribution to your team’s assignments and initiatives
• Regularly communicate with your team(s) and management
• Have a foundational understanding of MARKS services, products, processes, and protocol and proactively continue to learn
• Accept responsibility for your actions
• Maximize your productivity and support the productivity of others
• Fully own your responsibilities and deliverables

Your Responsibilities include, but are not limited to

Client Consultation

• With direction, ability to create and present category analyses and market audits that provide a clear perspective to support creative direction

Relationship Building/Maintaining

• Provides “added value” through the strength of the relationship and personal association.
• Seeks out opportunities to provide additional information on brand that is outside of project scope. Obsessively client focused, always looking for ways to surprise and delight clients.

Project Management

• Partners with senior Client Services team members to drive and influences the project process from initial briefing through implementation.
• Ensures smooth transition of the creative/strategic process to the production process.
• Teams.
• Partners with senior Client Services team members to determine “readiness” of work for client presentations with the senior creative and strategy teams.
• Provides input and coordination of creative brief development.
• Coordinates internal review meetings and client meetings and conference calls as appropriate.
• Serves as the direct contact liaison between the client and creative, strategic and production
• Receives and provides all client direction, questions, and relevant information to teams.
• Organizes content, flow, and materials with creative team to create a compelling, thought-provoking presentation and representation of MARKS.

Financial

• Develops proposals, budgets, and reconciliations for all project activity on assigned accounts.
• Reviews financial performance against approved fee and expense budget.
• Submits invoice requests, review/approves invoices, and tracks receivables.
• Manages project deliverables and requests addendums for out-of-scope work.

Competencies we Like

• Self starter that demonstrates initiative and proactivity
• Strong project management and brand consultation skills
• Ability to apply discretion and judgment to actions internally and externally
• Ability to develop client-ready thinking and presentations
• Creative and analytical thinker who is detail oriented
• Excellent organizational skills with ability to multi-task and manage priorities and timelines
• Strong communication skills

A few Qualifications that will help

• Strong background in client relationship building and team leadership (agency experience a plus)
• Ability to present effectively to clients and internal teams
• Bachelor’s degree from an accredited college
• Ability to work in a fast-paced, collaborative environment
• Ability to work across multiple accounts and projects simultaneously
• 5-6 years of related experience