Brand Program Operations Specialist

About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About The Role
We are seeking a highly motivated and detail-oriented individual to join our team as a Brand Program Operations Specialist. Reporting to Shopify's Head of Brand Marketing Operations, you will play a crucial role in ensuring the successful execution of brand programs like Shopify Milestones (https://milestones.shopify.com/) and Shopify Supply (https://shopify.supply/). The ideal candidate will thrive in a fast-paced, technical and ever-changing environment and be a confident and proactive problem solver who is always seeking new ways to optimize and improve marketing programs.
Key Responsibilities:

• Assist in implementing process improvements and automation to optimize program KPIs effectively and efficiently.
• Assist in coordinating purchase orders and invoices with Operations and Procurement teams to ensure accurate and timely payments to vendors.
• Support the end-to-end execution of brand marketing programs like Shopify Milestones, Shopify Supply and others, ensuring smooth and efficient processes.
• Assist in tracking, reporting, and analyzing program performance, identifying trends, and suggesting improvements.
• Collaborate with external vendors and suppliers to maintain crucial program workflows from product manufacturing to shipping & fulfillment.
• Contribute to brand campaigns and activations that build awareness of and engagement with these brand programs across social media, experiential and more.
• Monitor and respond to internal and external inquiries, providing excellent support and ensuring a positive experience for participants.
• Leverage Shopify products and ecosystem apps to streamline workflows and unlock operational efficiencies.

Qualifications

• Strategic thinker with the ability to prioritize and execute growth plans independently.
• Curious, resourceful, and entrepreneurial problem solver.
• Analytical mindset with the ability to analyze data, formulate strategies based on data and effectively communicate them.
• Proficient in Google Sheets/Excel
• Marketing generalist with a solid understanding of various marketing channels.
• Excellent collaboration skills, able to work effectively both in a team environment and independently.
• Growth mindset with a willingness to learn and adapt.
• Strong ability to work in a dynamic, fast-paced environment.

Additional Assets:

• Previous entrepreneurial experience, such as being a Shopify merchant, Merchant Success Manager, early-stage technology crafter, or founder.
• Familiarity with Shopify admin, digital marketing tactics and automation tools is an asset, but not required.
• Demonstrated commitment to personal development, including relevant courses, books, or mentorship experiences.
• Experience working with businesses focused on operational excellence or just-in-time delivery.