Client Success Manager Jobs

Jayce Grayye Consulting is seeking a Client Success Manager for one of our clients! They are helping real estate agents to automate and simplify their CRM and marketing systems by using their plug and play ready to use templates and processes. It is based on the backend of Go High Level software systems. They work from anywhere in the world. They do not track hours. They believe that you should be paid based on your value. Not your time. They have an amazing entrepreneurial work environment.

They have worked with over 200 clients in less than 2 years as a new start-up with their digital agency division that grew to over 25 full-time team members. The founders created this new software company and is great for someone that wants to be one of the initial team members and grow within. They take pride in their amazing customer service and team culture.

SaaS customer success managers take ownership of a portfolio of clients and are responsible for their success and retention. CSMs interface with customers to define goal outcomes, create success plans, and coach and train users on the software. Your goal will be to reduce customer churn and improve customer retention and the quality of touchpoints that the customer experiences throughout their journey with us.

Structure & Compensation

• Full-Time & Fully Remote Opportunity
• Comfortable working in a startup environment
• Seeking long-term team member
• Independent Contractor-Based Position - However
• Indicators achieved
• Flexible full-time working hours & additional benefits (see below)
• Pay is created based on a growth structure. Meaning that as you grow with the company, your income can continue to grow every other month over time.
• Base Salary Between $3000-$5000 CAD Per Month. With The Opportunity To Grow To $6000+ Per Month. (Based on experience, skills, growth and value contributed to the company over time) + Benefits and Bonus Structures Are Also Provided.
• Bonuses can also be provided based on key performance
• Flexible full time hours based on your time zone, but be prepared to be available during business hours ie 9 am to 6 pm

Customer Service KPIS

• Maintain high account health percentage
• Portfolio growth
• Decrease in number of support tickets
• Referrals
• Increase in product adoption
• Account retention rate
• Churn rate

Responsibilities

• Working with real estate agents to help them solve their problems using the software system the client is building.
• Providing 1-1 high level coaching support for clients.
• Scheduling check in meetings with various clients to understand their user experience and feedback
• Working on research and ideas consistently for finding ways to improvement the user experience and end results.
• Creating standard operating procedures and processes with the COO.
• Providing insights to the customers that enables us to provide upsells. Understanding the primary pain points of the agent and seeing if any other offers may support them further.
• Checking the back end systems of the software to ensure all areas of the system are working. If anything breaks or needs improvements, you are taking proactive action to reach out to the development team.
• Running weekly group coaching sessions.
• Creating webinars and training materials.
• Management of refunds, disputes, chargebacks, credit information issues, and lack of payment. (Stripe and GHL backend management)
• Coaching and strategy support to clients.
• All customer support and emails, would be handled by someone else!
• Ensure all live chat support tickets are being completed by the team with quality, time and strategy. Stepping in to support clients when required.
• Taking part in client support zoom calls with the team to ensure cust omer satisfaction and feedback for improvements.

Qualifications To Apply

• Be open for emergency support during weekends and holidays.
• Must be willing to commit full time for the company only.
• Experience within the real estate industry.
• Management experience working with teams and various projects
• Love for technology and software
• Experience of using Go High Level
• No Outside jobs. No other outside clients.
• Be able to work in MST time zone (Between the hours of 8 am-6 pm MST)
• You must have very good communication skills, written and verbal.

BENEFITS + BONUSES STRUCTURE:

📚Educational Benefits (Personal Mindset and Skills Growth)

• (Courses, workshops, seminars, events, etc.)
• Any free coaching sessions you need with the
• In and will invest in the future as a team.
• A program that you request.
• Founders and other members/coaches.
• Free Access to any courses they have previously invested
• Up to $xxx Credit per year for any educational investments.
• The company will invest in any specific course/coaching

🏋️♀️Wellness Benefits (Spiritual, Mind, Body, and Soul Growth)

• $xxx Credit Per Year for any medical expenses.
• Healthy Snacks Program
• (Plane Ticket, Hotel Stay, Travel, etc.)
• (New Chair, New Software, New Mouse, etc.)
• Yoga session or a massage, or a gym drop-in.
• $xxx Credit Per Year For Any Vacation Trips Paid For
• (Medicines, equipment, etc.)
• $xxx Credit Per Year For Any Home Office Equipment
• 1 Week of Paid Vacation
• $xx credit every month towards any wellness activities such as a

📈Performance Benefits (Professional and Financial Growth)

• And many more!!!
• That you/your team set up for the project.
• $... Extra Bonus if you achieve specific metrics and KPIs

Perks Of Joining Our Client’s Team - MORE Benefits

• Flexible Check-ins & Check-outs - You must check in to work between 7-9 am MST and check out by 5-7 pm MST. (Again, flexible check-in and check-out times based on your time zone!)
• Time Off Requests - If you require some time off due to sickness, travel, or plans, please provide 2-3 days of notice to your team and to your client. The company will not deduct payments for 1-2 days of time off.
• Paid Holidays - They are not going to cut your pay during time off on national holidays such as Christmas and New Year etc.
• Performance Bonuses - discussed with the client directly
• NO HOUR TRACKING - which provides you with the benefits of having time freedom, flexibility with how many hours you work in a day, and when you may take a break/time off for lunch, travel, family time, etc. They are not going to track your hours. If you work 1 hour more or less in a day, it does not affect your pay. They provide time freedom, schedule, and work flexibility.

What You Can Expect From Our Client’s Team:

• The opportunity to be a part of the company’s growth and learn first-hand what it takes to grow a startup by working closely with the founders - you will work 1-on-1 with the founders
• You’ll learn from founders who have several years of sales, marketing, and business experience - they will personally coach and mentor you.
• An open, honest, and transparent leadership team
• No micromanagement - you are your own leader - freedom and flexibility
• A supportive environment to help you get the most from your role

Our client is a ground-floor startup, with a small team, and no current KP’s in place & the CSM would need to be excited to work in a start-up environment and be involved in the building & testing processes. You will be working with 2 successful entrepreneurs who have the fastest growing real estate team in Canada, the biggest youtube channel in the industry for social media for realtors, and over 30K agents in their programs so the opportunity is highly valuable.

Job Type Software, Client Success, Account Management, Social Media, Software Agency, Real Estate. Contract-Based Position. Accepting Canadian Based Applicants