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Senior Client Success Manager Jobs

Senior Client Success Manager
By TELUS Health | TELUS Santé At British Columbia, Canada

*Human Resources, Health, Wellbeing or related experience and/or education is essential to success in this role.*

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Customer Success Manager - Client Sites In On And East Coast Ca+Us - Crewscope
By FutureSight At Toronto, Ontario, Canada
Remote (Work from home) when not spending time on-site
Desciplined in working with a large number of crews (good task management)
Construction experience or willingness to learn quickly on the job required
Experience leading people is a bonus as it helps create empathy with the primary persona, the
Remote work friendly (when not on-site) and work-life balance
experience in the construction industry
Account Manager, Client Success
By WELL Health Technologies Corp. (TSX: WELL) At Toronto, Ontario, Canada
Experience with account management and customer service is beneficial
Salary expectations for this role with stock-based incentives are $50,000-$70,000 (commensurate with experience) plus comprehensive benefits.
Help DSG continue to innovate our service offering by listening to customer needs and making thoughtful suggestions to the team
Knowledge of Ontario's health system, particularly Family Physician patient enrolment and funding models, is considered an asset
Experience in healthcare consulting, public health and/or supporting physician customers is considered an asset
Experience with any of the following tools is also beneficial: Microsoft Office Suite, Salesforce, EMRs
Senior Manager, Client Management
By ClearEstate At Toronto, Ontario, Canada
Transparent overall compensation package, offering fully funded benefits and insurance plans, along with both Health and Lifestyle spending accounts.
Recruit, hire and manage a team of Client Success Managers who are the backbone of our customer experience.
Flexible remote and in-person work policy.
Craft and own the Client Journey to consistently make it a one of a kind customer experience.
The opportunity to be a part of something big and meaningful with a positive impact.
Opportunities for growth and access to a great network of professionals.
Client Success Manager Jobs
By Thrive At Ottawa, Ontario, Canada
Manage day-to-day client success KPIs within assigned client base.
Manage recurring cadence with clients to understand each client’s desired outcome from Thrive’s services and sets personalized benchmarks for success.
Develop and manage client service improvement plans, and effectively work with the needed internal departments to achieve agreed upon enhancements/deliverables.
Two years’ experience in a customer service or project coordination role is required
Broad knowledge of Microsoft Office products
Strong interpersonal skills including the ability to build strong relationships both internally and externally with customers
Manager, Client Success | Employer Programs
By Maple (getmaple.ca) At Greater Toronto Area, Canada
A strong understanding of the healthcare industry and/or employer benefit programs is advantageous.
Hiring manager: Director, Client Success
Hire & Retain Top Talent
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
Manager, Client Success | Employer Programs
By Maple (getmaple.ca) At Toronto, Ontario, Canada
A strong understanding of the healthcare industry and/or employer benefit programs is advantageous.
Hiring manager: Director, Client Success
Hire & Retain Top Talent
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
Client Success Manager Jobs
By ClearEstate At Montreal, Quebec, Canada
Represent ClearEstate as the main point of contact for our clients throughout their client experience.
Evaluate and suggest additional services we offer to provide the best support to our client.
The opportunity to be a part of something big and meaningful with a positive impact.
Transparent compensation package starting from the first phone call.
A strong work-life balance with vacation and flex days.
Virtual and in-person team building activities.
Senior Manager - Client Pluggable Transceivers
By Ciena At Ontario, Canada
You will regularly engage with Ciena system architects and Product Line Management to drive roadmap discussions.
Knowledge of and experience with pluggable transceivers
We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
We realize time away to recharge is important. We offer flexible paid time off!
Creative thinking – you’re keen to understand technology and see opportunities to synthesize higher level requirements into design tasks.
Data and telecommunications experience (OTN and Ethernet)
Client Success Manager Jobs
By Solera, Inc. At British Columbia, Canada
Perform on-site and/or remote product consultation and training
Be a source of knowledge on product specific items for the company
Bachelor’s degree or equivalent work experience
Develop and cultivate customer relationships with key decision makers
Resolve simple to moderately complex tasks related to all products in our product suite
Obtain buy-in from dealership’s key leadership on new process and technology
Client Success Manager Jobs
By Monogram At Edmonton, Alberta, Canada
3-7 years of experience as in a client-facing, account management or customer success role.
Significant experience with relationship management.
Degree in Commerce, Project Management or related field (or equivalent experience).
Proven proficiency in using Microsoft Teams, Microsoft 365, project management tools and customer relationship management (CRM) systems.
Love for leadership and team management.
Conduct needs assessments to identify clients' requirements and ensure their satisfaction with the Monogram software.
Client Success Manager For A Consumer Brand Collective And Customer Acquisition Company
By Vapmotion At Canada
Strong organizational skills to manage client interactions, follow-ups, and deliverables.
Preferably with a background in DTC/influencer marketing/social media management etc.
Host weekly support calls (group calls or 1:1) to address client needs, offer guidance, and facilitate knowledge sharing.
Proven experience working with e-commerce brand founders and/or as a CSM for a business founders community.
Excellent critical thinking abilities to identify areas for improvement and enhance client success.
Outstanding written and verbal communication skills.
Client Success Manager (Remote, Canada)
By Collective[i] At Canada
Prioritization and time management skills
Provide regular training and educational resources to clients to ensure they are maximizing the value of Collective[i] products
Team player with strong interpersonal skills
Customer-facing experience in a startup environment at a SaaS or AI company
Develop and execute a comprehensive engagement plan that aligns with the client's business objectives and goals
Build and maintain strong relationships with key stakeholders in the client's organization to understand their needs and provide effective solutions
Client Success Manager (B2C) - Immigration
By Oakdale Consulting At Etobicoke, Ontario, Canada
Minimum of 5 years of experience in a B2C customer success, account management, or client-facing role.
Client Relationship Management (B2C): Develop a trusting relationship with our client base, promoting open communication and fostering a collaborative working environment.
Proficient in the use of project management tools and CRM software.
Strong communication and interpersonal skills.
Knowledge of the startup ecosystem and the specific challenges faced by startups is an advantage.
Strong analytical, critical thinking, and problem-solving skills.
Client Success Manager Ca
By SellerPlex At Ottawa, Ontario, Canada
Host weekly support calls (group calls or 1:1) to address client needs, offer guidance, and facilitate knowledge sharing.
Strong organizational skills to manage client interactions, follow-ups, and deliverables.
Preferably with a background in DTC/influencer marketing/social media management etc.
Proven experience working with ecommerce brand founders and/or as a CSM for a business founders community.
Excellent critical thinking abilities to identify areas for improvement and enhance client success.
Outstanding written and verbal communication skills.
Client Success Manager Jobs
By Jagger At Toronto, Ontario, Canada
Build and maintain strong relationships with clients through account management activities.
Develop and implement processes for relationship management, order management, client onboarding, and issue resolution.
Problem-solving and analytical skills: Efficiently resolve issues and analyze client feedback to improve the client experience.
Technical skills: Proficiency in using CRM software (Hubspot), client experience and support software (Intercom), and other relevant tools.
Collaborate with sales, operations, and other stakeholders to ensure a seamless client experience.
Lead the client onboarding process to ensure a smooth experience and positive first impression.
Client Success Manager Ca
By SellerPlex At Toronto, Ontario, Canada
Host weekly support calls (group calls or 1:1) to address client needs, offer guidance, and facilitate knowledge sharing.
Strong organizational skills to manage client interactions, follow-ups, and deliverables.
Preferably with a background in DTC/influencer marketing/social media management etc.
Proven experience working with e-commerce brand founders and/or as a CSM for a business founders community.
Excellent critical thinking abilities to identify areas for improvement and enhance client success.
Outstanding written and verbal communication skills.
Junior Client And Partner Success Manager
By SportsPay At Toronto, Ontario, Canada
Previous experience in a client-facing, account management, or operational role is preferred.
Regularly communicate with clients and partners to provide updates, gather feedback, and offer support.
Collaborate with Senior Manager and internal stakeholders in planning, designing, and implementing process improvement initiatives
3+ years experience in a professional role
Strong interpersonal and communication skills, with the ability to build rapport and effectively convey information to clients and partners.
Excellent problem-solving and troubleshooting abilities to address client and partner inquiries.
Senior Account Success Manager
By CCi Global Technologies At Burlington, Ontario, Canada
Proven experience in account management, customer success, or sales in the software industry.
SaaS Account Management: 8 years (required)
Lead a team of proven junior Account Success Managers.
Develop a thorough understanding of our products and service offerings to better serve customers.
Conduct regular business reviews with customers to review product usage, identify areas for improvement, and present new features or offerings.
Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Client Success Manager Jobs
By Motoinsight At Greater Toronto Area, Canada
2+ years experience in a customer service environment (support, sales, account management, etc.)
Provide product and process training to dealership management and staff
Identify adoption challenges and assist clients with change management
Know the MotoCommerce product and its benefits inside-out
Familiarity with the car-buying experience, or SaaS within the automotive industry a strong asset
Experience working with cross-functional teams

Are you an experienced Senior Client Success Manager looking for a new challenge? We are looking for an enthusiastic and driven individual to join our team and help us deliver exceptional service to our clients. You will be responsible for developing and maintaining strong relationships with our clients, ensuring their satisfaction and success. If you have the skills and experience to make a difference, we want to hear from you!

Overview:

A Senior Client Success Manager is responsible for developing and maintaining strong relationships with clients, ensuring that their needs are met, and helping them to achieve their goals. They are also responsible for providing strategic advice, identifying opportunities for growth, and providing solutions to any challenges that may arise.

How To Become an Senior Client Success Manager:

To become a Senior Client Success Manager, you will need to have a combination of education, experience, and skills. A Bachelor’s degree in business, marketing, or a related field is typically required. Additionally, experience in customer service, sales, or a related field is beneficial. Strong communication, problem-solving, and organizational skills are also necessary.

Senior Client Success Manager Skills:

• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients
• Strategic thinking and problem-solving skills
• Knowledge of customer service principles and practices
• Ability to identify opportunities for growth
• Proficiency in using customer relationship management (CRM) software
• Knowledge of sales and marketing principles
• Ability to work independently and as part of a team

What is Senior Client Success Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles
• Knowledge of customer relationship management (CRM) software
• Knowledge of project management principles and practices
• Knowledge of business operations and processes
• Knowledge of industry trends and best practices

What is Senior Client Success Manager Responsibilities?

• Develop and maintain strong relationships with clients
• Identify opportunities for growth and provide solutions to challenges
• Provide strategic advice and guidance to clients
• Monitor client performance and provide feedback
• Analyze data and identify trends
• Prepare reports and presentations
• Manage client accounts and ensure customer satisfaction

What is Senior Client Success Manager Experience?

• Previous experience in customer service, sales, or a related field
• Experience in using customer relationship management (CRM) software
• Experience in project management
• Experience in business operations and processes

What is Senior Client Success Manager Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• Strong communication, problem-solving, and organizational skills
• Ability to work independently and as part of a team
• Proficiency in using customer relationship management (CRM) software

Senior Client Success Manager Education:

• Bachelor’s degree in business, marketing, or a related field
• Professional certifications in customer service, sales, or a related field

Tools to Help Senior Client Success Manager Work Better:

• Customer relationship management (CRM) software
• Project management software
• Data analysis and visualization software
• Business intelligence software
• Collaboration and communication tools

Good Tips to Help Senior Client Success Manager Do More Effectively:

• Develop strong relationships with clients and maintain regular contact
• Listen to clients and understand their needs
• Provide timely and accurate feedback
• Analyze data and identify trends
• Stay up-to-date on industry trends and best practices
• Utilize customer relationship management (CRM) software to track and manage client accounts

Common Senior Client Success Manager Interview Questions:

• What experience do you have in customer service, sales, or a related field?
• How do you build and maintain strong relationships with clients?
• What strategies do you use to identify opportunities for growth?
• How do you handle challenging situations with clients?
• What techniques do you use to analyze data and identify trends?
• What customer relationship management (CRM) software have you used?