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Client Success Manager Jobs
Company | Solera, Inc. |
Address | British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Information Technology & Services |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Who We Are
- Maintain regular cadence of communication with customers
- Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
- Execute on-site leadership business review and consultation
- Obtain buy-in from dealership’s key leadership on new process and technology
- Communicate proactively with dealership’s key leadership on case resolution
- Upsell whitespace opportunities
- Resolve simple to moderately complex tasks related to all products in our product suite
- Proactive engagements to move the dealer forward- not support case related
- Perform on-site and/or remote product consultation and training
- Develop and cultivate customer relationships with key decision makers
- Work independently with minimal supervision
- Be a source of knowledge on product specific items for the company
- Consultation and review
- Take lead on at-risk customers and work directly with Renewal Team when necessary
- And other duties as assigned
- Bachelor’s degree or equivalent work experience
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