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- National Client Success Manager
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Client Success Manager Ca
Company | SellerPlex |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Hello, Client Success Managers!
- Contribute innovative ideas to improve client engagement and overall client success.
- Upsell a percentage of clients into our back-end program, showcasing the value of additional services.
- Onboarding new clients to our program
- Collaborate with the community integrator and coaches to deliver prompt support and clarity to all members.
- Monitor client checklists to track lead and lag indicators, providing valuable feedback and guidance.
- Creating training/coaching material for the brands in our program (spreadsheets, checklists, video training, documents, etc).
- Host weekly support calls (group calls or 1:1) to address client needs, offer guidance, and facilitate knowledge sharing.
- Provide timely and effective responses to member queries via Slack and email, prioritizing Slack communication.
- Actively engage with the community through Slack, fostering engagement and ensuring a positive atmosphere.
- Outstanding written and verbal communication skills.
- Preferably with a background in DTC/influencer marketing/social media management etc.
- Familiarity with lead and lag indicators within the e-commerce industry.
- Demonstrated ability to proactively solve problems and come up with effective solutions.
- Accountability in meeting performance targets and delivering exceptional customer support.
- Proven experience working with e-commerce brand founders and/or as a CSM for a business founders community.
- Strong organizational skills to manage client interactions, follow-ups, and deliverables.
- Excellent critical thinking abilities to identify areas for improvement and enhance client success.
- Work with an existing talented team, and reporting directly to the CEO
- Opportunity to earn bonuses if you will perform well
- You’ll be joining a high-level and fast-paced team, working with exciting projects
- Location independence
- Leading our most exciting brands and projects
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