Client Program Director Jobs

Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in the Resolution Analyst field and forge a career path that's right for you!

What's In It For You

Getting the rewards, you deserve. Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:

• Defined contribution Pension Plan with a company match
• Competitive base salary
• Comprehensive benefits include Medical, Dental, Life, Vision, extended health care and a health care spending account.
• Perkopolis through Manpower Services Canada
• 4 weeks paid vacation

Being part of an inspiring culture

We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it's about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.

Our Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging.

Consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability.

In 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Building your Career with Purpose!

We know your continued development fuels our future success. We'll help you grow into an expert in your field. Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.

How You'll Make an Impact as a Client Program Director

The Client Program Director drives operational excellence in service delivery, manages profitable programs, and fosters the growth for assigned national and/or key accounts. The Client Program Director will provide on demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.

Results & Strategy

• Assess client's workforce pain points and areas of opportunity, and communicate how ManpowerGroup can assist them, setting the stage for growth within the client. Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.
• Creates client strategy and assists Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.
• Managing a team of Site Managers / Support teams while maintaining an influential span of control over all resources that service this Key Account.
• Single point of contact for resolving client issues and supporting strategic planning at the program level, as well as developing a strong partnership with the client to represent Manpower as a workforce optimization expert.
• Seek sales leads / potential growth opportunities and forward to appropriate Sales team(s).

People Leadership

Responsibilities include managing site resources including hiring, coaching, developing, and performance managing Site teams as necessary.

Client & Candidate

• Manage and drive service level agreement requirements (SLA's / KPI's) and other determined Manpower or Client criteria.
• Manage the client's delivery mix to ensure the most effective and efficient methods are deployed. Reevaluate on an ongoing basis as market conditions and client utilization changes.
• Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.
• Responsible for establishing and developing associate development, engagement and retention programs with respective Site Leads and ensuring successful execution / implementation.

Thought Leadership

• Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms.
• Other accountabilities as assigned.
• Understand and educate client contacts on the dynamics of the local market, labor and workforce management.

Qualifications

What you'll bring with you:

• Experience: Prior experience managing dedicated onsite programs
• Education: High school diploma or equivalent
• Industry: 7+ years in staffing, customer service, and/or sales
• Technical: Digital Literacy: desktop (e.g., MS Word and Outlook) and social (e.g., Twitter, LinkedIn) applications

Nice to Have

• Education: Associate or bachelor's degree

Nice to Have: Associate or bachelor's degree

Join us! Apply Now to begin YOUR Career with Purpose!

About Us

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. For more information, visit www.manpowergroup.com.

Our Commitment

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation, and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status. A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact [email protected]