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Client Success Director Jobs

Senior Director, Partner Success (Careerascent) 100% Remote
By WPG.inc At Canada
Manage end-to-end relationship with corporate partners utilizing EAB’s technology from initial onboarding to platform implementation, through user training, problem-solving and consulting
Maintain up-to-date knowledge of competitors in early career recruitment space
Demonstrable analytical reasoning or quantitative analytical skills
Strong written and verbal communication skills
Use partner renewal conversation to identify portfolio growth opportunities
Provide insights from partner interactions to inform future research initiatives and new product development opportunities
Client Success Analyst Jobs
By Club Coffee At Toronto, Ontario, Canada
3-5 years’ experience in Client Success/Customer Service function
Experience with SAP and Salesforce an asset
Process, analyze, correct and enter all incoming orders from assigned clients – whether through EDI transmission, Email or other
Frequently managing multiple customer requests requiring problem solving and collaborating with internal departments regarding order change requests – some negotiation needed
Client Standard Operating Procedures (SOP’s) creation and regular maintenance for the assigned clients to ensure alignment to Client needs
Improve client satisfaction, engagement and relationships with all assigned customers and implement improvements to drive efficiencies and service
Ecommerce Client Success Coordinator
By FLEETCOR At Vancouver, British Columbia, Canada
Entrepreneurial mindset, self-starter with outstanding interpersonal skills
Fluent in online customer journey experiences with an aptitude for sales and marketing
Willingness to learn, take on additional responsibilities as needed and have a desire to build a career with SVS & Buyatab
Experience with Microsoft Word, PowerPoint, Excel, Outlook, Teams, Zoom, Slack and other wiki type information sources
Technical aptitude, solid analytical skills, with a strong attention to detail
Keen business acumen with the communication skills that can adapt to different levels within the organization
Client Success Specialist Jobs
By Symcor At Toronto, Ontario, Canada
Account Management experience an asset
Knowledge of Symcor's Enterprise Incident and Problem Management procedures
Knowledge of Symcor's Change Management Process
Good understanding of current operations, advanced level understanding of ECM process and procedures, customer service, analytics, problem solving, collaboration, time management
Plan and implement service improvement processes and procedures that remediate gaps and directly influence Client Experience and reduce Customer effort.
College or University degree or equivalent work experience.
Client Director Jobs
By HCLSoftware At Mississauga, Ontario, Canada
Integrity, humility, personal goal setting, time management, and drive to succeed
Hybrid location (remote-work from home and in office – Mississauga, Ontario)
At least 12-15 years of proven experience of managing accounts and demonstrating sales excellence/success in Enterprise Software Sales
Experience in “owning” a portfolio of accounts or a territory.
Identify and qualify product and solution leads within managed accounts
Ensure attainment of revenue and associated targets
Client Success Specialist - P.t. (English/French)
By Alexa Translations At Montreal, Quebec, Canada
4+ years of experience in Client Service or account management.
Build, develop, and manage strong client relationships with existing professional translation services clients.
Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
Very strong work ethics and interpersonal skills essential to develop trusted relationships.
Excellent written and verbal communication skills in English and French
Client Success Representative Jobs
By Club Coffee At Toronto, Ontario, Canada
3-5 years’ experience in Client Success/Customer Service function
Analytical skills and advanced Excel skills (table formatting, sorting, filtering)
Experience with SAP and Salesforce an asset
Process, analyze, correct and enter all incoming orders from assigned clients through EDI transmission, Email or other
Frequently managing multiple customer requests requiring problem solving, negotiating and collaborating with internal departments regarding order change requests
Client Standard Operating Procedures (SOP’s) creation and regular maintenance for the assigned clients to ensure alignment to Client needs
Senior Director, People & Organizational Success
By Affirm At Hamilton, Ontario, Canada
Provide change management expertise and education in support of organizational change initiatives
Embed a consistent behavioral framework across talent review, performance management, succession planning and promotions
Some Key Highlights Of Our Benefits Package Include
Oversee the strategy and enhancements to onboarding programs for new hires at all levels, including orientation and training
Build and develop a People & Organizational Success team that is productive, effective, engaged and thriving
Strength in leveraging talent and organizational trends, data, and insights to influence decision making
Client Program Director Jobs
By Manpower Group At Montreal, Quebec, Canada
Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.
Manage and drive service level agreement requirements (SLA's / KPI's) and other determined Manpower or Client criteria.
Understand and educate client contacts on the dynamics of the local market, labor and workforce management.
Comprehensive benefits include Medical, Dental, Life, Vision, extended health care and a health care spending account.
Creates client strategy and assists Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.
Experience: Prior experience managing dedicated onsite programs
Client Program Director Jobs
By ManpowerGroup At Greater Toronto Area, Canada
Manage and/or create client compliance requirements and dashboards to ensure we are meeting client service level agreements and requirements.
Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined Manpower or Client criteria.
Understand and educate client contacts on the dynamics of the local market, labor and workforce management.
Comprehensive benefits include Medical, Dental, Life, Vision, extended health care and a health care spending account.
Creates client strategy and assists Site Managers & support teams with site strategy regarding client satisfaction, growth, profitability, and continuous improvement.
Prior experience managing dedicated onsite programs
Director, Client Success Jobs
By Absorb Software At Canada
PMP or formal project management experience.
Excellent communication and presentation skills
Previous LMS admin or training experience.
Previous experience working with data import tools.
Fully remote-first work with flexible work arrangements.
Develop strategies and promote activities to increase CSAT & NPS
Client Success Coordinator Jobs
By karmadharma At Ottawa, Ontario, Canada
Collaborate with cross-functional teams, including creative, strategy, and account management, to define project objectives, deliverables, and key milestones.
Minimum 5 years of proven experience as a Client Success Coordinator/Manager in a marketing agency or related industry.
Proficient in project management methodologies and tools.
Competitive salary according to experience and qualifications.
Manage end-to-end project delivery, from project initiation to final implementation, ensuring that projects are completed within scope, budget, and timeline.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams and clients.
Director, Virtual Assistant Success
By Virtual Gurus At Calgary, Alberta, Canada
Driving VA outcomes and the overall VA experience
5+ years of relevant HR experience
You thrive on the success of others; you have had experience coaching and leading successful, performance driven teams in the past
Your past roles have required you to understand and manage full recruitment cycles
Your communication skills are second to none, whether it’s verbal, written or just being a quiet listener
Health, dental and other insurance benefits
Associate Client Director Jobs
By Finquest At Greater Toronto Area, Canada
Ensure effective time management managing multiple projects simultaneously
Agile client manager experienced at working within financial / Fintech environments
Use internal tools, databases and external searches to fulfil clients’ requirements in a timely manner
Strong commercial and financial acumen with the ability to prioritize and manage stakeholder expectations, balancing multiple priorities, departments and rapid growth
3-5 years’ experience in a client facing role
Excellent communication skills – listening, speaking and writing, with the poise to communicate with senior leaders
Client Success Coordinator Jobs
By Bounteous At Canada
Join the Account Management Team in managing a large portfolio of clients requiring managed services for marketing, analytics, and other technologies
Use digital systems such as Jira (JSM), Salesforce, and Time Tracking systems to manage internal teams and client requests
BA/BS degree or equivalent consulting agency experience preferred
Customer service or client service experience a plus
Excellent verbal and written communication skills
Sales experience is a plus
Director, Client Success Jobs
By Exchange Solutions At Greater Toronto Area, Canada
Capability Requirements – education, skills & experience
Post-secondary education with a degree in Business or equivalent knowledge/capability from other university disciplines and/or work experience.
Minimum 5 years managing multiple clients and/ or client projects simultaneously, with either direct or indirect client relationship management responsibilities.
Minimum 8 years Program and Project Management/Leadership proven experience in leading teams to complete major tasks on time.
Well-developed leadership, coaching and mentoring skills in the effective management and development of teams through change management and succession planning.
Act as lead with major program changes/projects and participate in key contract management and negotiations.
Client Success Specialist Jobs
By Exchange Solutions At Greater Toronto Area, Canada
Capability Requirements – education, skills & experience
Strong proven customer service, account &/or project management experience
Excellent organization and time management skills, ability to multitask and manage multiple priorities at the same time.
Proficient computer skills, including Microsoft Word, Excel, and PowerPoint, bonus for experience with software such as Jira, ZenDesk, Magento
Manage multiple and diverse client stakeholders successfully navigating through organizational process and within timelines.
Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions’ in-market product offering.
Client Director Jobs
By OpenText At Richmond Hill, Ontario, Canada
University Degree or College Diploma and/or relevant Information Management/IT experience (10+ years) or equivalent.
Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
Previous experience in planning and implementing large-scale Enterprise Content Management projects.
Knowledge of the Open Text product offerings is preferred
Strategic Selling; Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and collaboration.
At least 10 years of experience selling Professional Services in Tech.
Client Success Associate Jobs
By Flexspring At Canada
A College degree or CEGEP in Business Administration, Human Resources, and Management, or relevant business experience.
Experience with HR or Finance data integrations.
Work remotely from home and enjoy flexible hours.
Manage our support platform to provide weekly reporting on client health and ticket status
Client service experience in any field
Ability to manage multiple accounts.
Client Success Administrator Jobs
By Maple (getmaple.ca) At Greater Toronto Area, Canada
The candidate has hands-on experience with various web-based technologies and platforms, including the use of CRMs (e.g. Salesforce) and Microsoft Excel.
Although Maple offers work environment flexibility, this position requires regular in-person presence at our office in downtown Toronto.
Hiring manager: Director, Client and Channel Operations
The candidate is highly organized and can prioritize work effectively to deliver timely and quality results.
Collaborative by nature, the candidate actively shares information with team members, cooperates instead of competing, and celebrates wins universally.
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Are you an experienced Client Success Director looking for a new challenge? We are looking for a motivated and passionate individual to join our team and help us drive success for our clients. As the Client Success Director, you will be responsible for developing and executing strategies to ensure our clients are achieving their desired outcomes. You will be a key partner in driving customer satisfaction and loyalty, and will work closely with our sales, marketing, and product teams to ensure our clients are receiving the best possible experience. If you are looking for an opportunity to make an impact and be part of a fast-growing team, this is the job for you!

Overview:

A Client Success Director is responsible for managing relationships with clients and ensuring that their needs are met. They are responsible for developing strategies to ensure customer satisfaction and loyalty, and for identifying opportunities to increase customer value.

Detailed Job Description:

The Client Success Director is responsible for managing relationships with clients and ensuring that their needs are met. They will work closely with the sales team to develop strategies to increase customer value and loyalty. They will also be responsible for identifying opportunities to improve customer satisfaction and for providing feedback to the sales team on customer feedback. The Client Success Director will also be responsible for developing and implementing customer service policies and procedures.

What is Client Success Director Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to build and maintain relationships with clients
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Knowledge of customer relationship management (CRM) software
• Ability to manage multiple projects simultaneously

What is Client Success Director Job Qualifications?

• Bachelor’s degree in business, marketing, or a related field
• 5+ years of experience in customer service, sales, or a related field
• Experience in customer relationship management (CRM) software
• Knowledge of customer service principles and practices

What is Client Success Director Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of sales and marketing principles
• Knowledge of customer segmentation and targeting

What is Client Success Director Job Experience?

• 5+ years of experience in customer service, sales, or a related field
• Experience in customer relationship management (CRM) software
• Experience in developing and implementing customer service policies and procedures

What is Client Success Director Job Responsibilities?

• Develop strategies to increase customer value and loyalty
• Identify opportunities to improve customer satisfaction
• Provide feedback to the sales team on customer feedback
• Develop and implement customer service policies and procedures
• Manage relationships with clients and ensure that their needs are met
• Monitor customer service metrics and provide reports to management
• Respond to customer inquiries and complaints in a timely manner