Client Service Coordinator Jobs

Company Information

FoodChain ID, Inc. in Fairfield, IA, is expanding its Certification team. Founded in 1996 with headquarters in Fairfield, Iowa, and offices in US, UK, Germany, Belgium, Italy, and Brazil, FoodChain IDs mission is to support sustainable and socially responsible food production, and provides a variety of testing, certification, and technical services to retailers, manufacturers, producers, and distributors in the food industry.

Role and Responsibilities

The Client Services Coordinators main responsibility is coordinating certification activities required for our customers to obtain certification against standards offered by FoodChain ID.

• Establish and maintain credibility regarding certification matters
• Scheduling certification and auditing activities
• Adapt to changing business policies and conditions
• Troubleshoot for the cause
• Processing certification applications and proposals
• Identify inconsistencies in reports
• Maintain confidential client information, proprietary information, and departmental policies
• Upload and keep record of auditor reports
• Understand and apply appropriate procedures
• Ensure reports and complete and timely
• Recognize existing and potential problems
• Issue certificates upon completion of food safety and other industry related audits
• Completing certification forms and records
• Help identify preventative measures for future issues
• Working within designated timelines and certification procedures

Competencies and Skills

Client Service

• Provide professional, courteous service to clients, external auditors, team members, and associates
• Respond to internal and external customers in a timely manner

Teamwork

• Developing relationships and work as a team to meet business goals
• Collaborate with other coordinators to achieve individual and team-oriented goals
• Proactively participates as a certification team member

Computer knowledge

• Experience using various computer software systems
• Ability to quickly learn various software applications and programs

Written and verbal communication

• Professional email tone and formatting
• Find spelling and grammar errors
• Business phone etiquette
• Identify omitted and inaccurate information
• Accurate data entry

Business Skills

• Basic mathematical skills to identify inaccuracies
• Comply with business and industry requirements, regulations, and policies
• Ability to meet set and deadlines
• Time management
• Attention to detail
• Practice continuous improvement of policies and procedures
• Organize and manage multiple priorities