Bilingual Client Service Specialist

Title: Client Service Specialist - Laval (Hybrid Position)

Company: Benefits Corporation

Location: Laval, Quebec

Overview:

We are a leading national provider of group benefits, group retirement and human resource services. We are currently seeking a highly motivated individual to join our team as a Client Service Specialist in Laval, Quebec.

Responsibilities:

• Manage a portfolio of clients, providing excellent service and support

• Develop and maintain relationships with clients and multiple insurance companies

• Day-to-day management of client requests, claim activities, and general administration

• Independently manage clients' enrollments, terminations, and amendments, including data entry into internal systems

• Provide support to Account Managers, including the set-up of new groups, client service, and administration

• Coordinate timely preparation and delivery of necessary client materials

• Assist clients with claims and online processing

• Provide benefit plan administration training for new and existing clients

• Maintain security and confidentiality of client information

Qualifications:

• 2+ years of experience in the group benefits industry

• Bilingual (French/English)

• Excellent communication skills, both written and verbal

• Ability to multi-task and prioritize to meet client and internal needs

• Excellent problem-solving and troubleshooting skills

• Client-focused with an unwavering commitment to service excellence

Compensation:

The salary for this position is $48-58k with full benefits and paid time off.

Work Arrangement:

This is a hybrid position with a requirement of 3 days in the office.

If you are interested in this exciting opportunity, please submit your application within. We thank all applicants for their interest, however, only those selected for an interview will be contacted.