Customer Service/Fantasy Sports Specialist - Remote

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Love sports? Do you use lingo like IDP, IR and PPR in conversations with friends? Do you know the difference between trade bait, a sleeper and a vulture back, then this might be your dream opportunity!
Hiring Company is hiring professionals with a passion for sports, a strong customer focus and technical savvy to provide work at home FAN SUPPORT for ESPN, considered to be The Worldwide Leader in Sports
In this remote role as an ESPN FANTASY SPORTS SPECIALIST, you will support all aspects related to ESPN's digital sports platforms, including chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day.
ESPN's mission is to serve the sports fan anytime, anywhere, connecting fans to the sport and fantasy games they love most. In order to accomplish that mission, Fan Support Specialists must work to build and maintain a loyal customer base by handling transactions and resolving customer issues in a friendly, efficient, and secure manner all centered around a shared love and knowledge of sports. The Fantasy Sports Specialist is an experienced, enthusiastic, customer-focused individual who provides friendly and high-quality service to Fans—because they are Fans themselves!
Responsibilities

• Effectively use all available technology tools and resources to resolve fan inquiries
• Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Develop and maintain a general knowledge of client’s products and services

What We Offer

• High school diploma or GED
• Proficient with MS Office programs and tools
• Medical, dental and vision benefits
• Ability to type 30+ words per minute
• EAP & Health and Wellness programs including a personal trainer dedicated to Hiring Company
• Unlimited vacation time -- be sure to ask about our new Global Vacation Leave Policy
• Strong knowledge of and passion for sports
• Employee Discounts
• Paid training
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Additional pay incentives as well as monthly rewards & recognition programs
• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
• Efficient in website/digital navigation and interaction
• 1+ year of customer service experience
• Advancement opportunities – 80% of our frontline leaders have been promoted from within

We will provide equipment, however to work from home, you must have:

• A quiet and distraction-free, secure place to work.
• Internet access speeds of at least 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• Excellent Internet connectivity:

IMPORTANT NOTE: This job is open to residents of Canada only, and you must be authorized to work in Canada in order to be considered for employment.
About Us
As a digital transformation company, Hiring Company rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. Recognized as a Great Place to Work in Canada, we have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for nearly 40 years.