Client Advisor Jobs

Role:

Client Advisor

Introduction:

Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever.

Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises. We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients' business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions. Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary:

Are you a high-performing individual excited by driving wins for your customers? Do you have expertise in developing eCommerce solutions for clients in the B2C and B2B opportunities?

By working closely with our prospects, your mission will be to win both new logos and formulate and implement client-centric strategies that will enable us to deepen client relationships and drive top-line revenue growth for our organization.

In this role, you will have two areas of responsibility: Uncover new prospects within our defined market segments, and act as a Trusted Advisor to our existing customers. As the Trusted Advisor, you will bring together Pivotree’s expertise and thought leadership to shape solutions that help our clients’ deliver their most critical business outcomes. You bring together the right team to drive profitable delivery, influence the client’s strategy, expand Pivotree’s footprint, and ensure sustainable account growth. As a hunter, you will develop account penetration strategies that drive real business benefits to your prospects.

Emerging Commerce implementations and support are among Pivotree’s fastest-growing businesses.Pivotree wants to expand its relationship in this business area and help customers understand how these solutions can support their digital and frictionless commerce initiatives.

Roles & Responsibilities:

• Build and manage relationships with key contacts at partners
• Manage opportunities through the sales cycle to close using the Pivotree Sales Playbook
• Log and record all client information, interactions, insights, projects and opportunities accurately and timely with CRM tool
• Work strategically and tactically with the identified partner and in their ecosystem to drive demand generation activities, joint pipelines, qualification and opportunities to close
• Work with partners to hunt new logo opportunities.
• Systematically support key partners and conduct Quarterly Business Reviews
• Maintain a consistent and predictable sales pipeline
• Work with Account Executives to cross-sell commerce solutions into our existing customer base
• Prospect and develop direct new client relationships, convert leads into opportunities and close new logos and revenue.
• Target, develop and nurture new key channels and partnerships
• Develop insights into the nuances of attracting clients
• Build and execute annual and quarterly named account and territory plans, including marketing activities
• Attend and represent Pivotree at Industry events
• Share insights and best practices with other members of Pivotree and encourage the culture of learning throughout the organization

Skills & Competencies:

• Ability to travel within Canada and the US
• Must be able to help customers understand why they should select a specific software platform for growth
• Adaptability: Can learn complex and new concepts quickly
• Curiosity: ability to understand through effective questioning and listening
• Must have in-depth knowledge of enterprise eCommerce sales
• Minimum of 5 years' previous experience in a client acquisition (hunting) role that required consultative selling, including a demonstrated track record of quota achievement
• Must maintain a positive, enthusiastic, self-starter attitude with an innate desire to meet and exceed expectations
• Ability to multitask and properly prioritize initiatives
• Strong time management, follow-up and organizational skills
• Minimum 5 years of experience selling eCommerce solutions and services in the provider ecosystem e.g. IBM WebSphere Commerce, VTEX, SAP Commerce, Oracle ATG Web Commerce, Salesforce, Commercetools etc
• Experience guiding customers through a sales process, from pre-sale to post-sale
• Direct experience with the platforms would be an asset
• Experience with Salesforce.com
• Performance-driven: Has a bias for action and results — an energetic, highly motivated person who relishes challenges and tirelessly pursues objectives. Proven track record in previous positions
• Is comfortable in a technology environment with a natural curiosity and desire to stay informed regarding market trends
• Data-driven selling experience: Has successfully used sales processes, analytics and methodologies to obtain predictable revenue
• Negotiating skills and ability to define and process to successful outcomes
• Exceptional written and verbal communication skills

Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.