Client Support Ba Jobs

Build a meaningful career
At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
CLIENT SUPPORT BUSINESS ANALYST

• Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, and is completed in a timely manner with quality;
• Attend and prepare regular status meetings with the client;
• Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
• Organizes and manages change order project deliverables as may be required to deliver "Out of Scope" work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
• Collaborate with the Support Team Manager and Client Manager to ensure client requests are appropriately staffed and that client user are effectively using our integrated solution;
• Where appropriate peer review responses from team members to the client;
• Clear knowledge of our Solution and can effectively support the team;
• Responsible to provide expertise in particular functional areas of our Solution including integration with other components in the solution;
• Establish and maintain excellent client relationship & satisfaction;
• Works directly with the internal team to resolve incidents and provide client support;
• Participate in the analysis of requests for changes to our solution or internal processes;

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.