Library Client Service Specialist Jobs

Strong time management and organizational skills

Strong English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

•Organizational skills with excellent attention to detail and the ability to multitask

•Knowledge of the larger social justice network in which LAO operates

• Experience in supporting clients in an online chat environment is considered an asset

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

• Assisting callers in a contact centre environment and by providing assistance in priority sequence

• Clarifying status of specific legal aid files, in response to telephone inquiries from clients and lawyers

Strong time management and organizational skills

Strong English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Proficiency in using CRM software and other client management tools

Knowledge of the industry or product/service offerings is a plus

Stay updated on our offerings and industry trends to provide informed recommendations

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Attention to detail and strong organizational skills

Significant experience in a client service role

Experience troubleshooting hardware or software

Experience working in a call-center environment is an asset

Ability to manage conflicting, multiple and unpredictable demands and frequent interruptions

Find out what we offer our employees

Post-secondary coursework in Computer Science, Information Technology, Business Administration or related field is an asset

The daily management of a block of business

Strong communication skills - both written and verbal

Strong interpersonal skills with the ability to work independently and as part of a larger team

Knowledge of investment/retirement arrangements and/or GRS business processes an asset

Knowledge of rules and regulations as they relate to GRS products an asset

Handling plan and member maintenance on GPAS, including data updates, financial transactions and reporting

• Day-to-day management of client requests, claim activities, and general administration

• Independently manage clients' enrollments, terminations, and amendments, including data entry into internal systems

• 2+ years of experience in the group benefits industry

• Manage a portfolio of clients, providing excellent service and support

• Provide support to Account Managers, including the set-up of new groups, client service, and administration

• Provide benefit plan administration training for new and existing clients