Bilingual Client Service Specialist Jobs in Quebec

Excellent verbal and written communication skills in both English and French.

Strong interpersonal skills and ability to work in a team environment.

Knowledge of Individual Traditional Life/Universal Life products would be an asset.

Responding to inquiries and providing technical, contractual information by interpreting contractual provisions, routine tax regulations, existing guidelines and system processes.

Project work may be required from time-to-time to support new initiatives, product enhancements and systems changes.

Change adaptive- you are flexible and thrive on working in a fast paced environment.

Strong time management and organizational skills

Strong English oral and written communication skills, including active listening and relationship building

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Experience in retail, sales or other customer service environment is an asset

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities

Some customer service experience required

Strong client relationship and interpersonal skills

Must be fully bilingual with excellent verbal and written French and English language skills.

Organizational Skills: the ability to multi-task, set priorities, and follow up in a timely manner

Provide Tier 1 customer support

Effectively leverage Client Relationship Management tools to document actions and next steps

Be an advocate for RBC and RBC Royal Trust’s core service and product offerings

Exceptional client service capability and confidence in engaging clients through excellent written/verbal/electronic communication skills using a friendly, positive and professional tone

Ability to navigate between multiple systems with strong PC skills including Microsoft Office applications

1-2 years of related experience

Knowledge of estate and trust services with the ability to maintain current on related issues

• Day-to-day management of client requests, claim activities, and general administration

• Independently manage clients' enrollments, terminations, and amendments, including data entry into internal systems

• 2+ years of experience in the group benefits industry

• Manage a portfolio of clients, providing excellent service and support

• Provide support to Account Managers, including the set-up of new groups, client service, and administration

• Provide benefit plan administration training for new and existing clients