Public Service Supervisor Jobs

Requisition ID: 9155

Department: Ottawa Public Library

Service: Branch Services

Branch: Public Services

Employment Type: 1 Permanent Full Time Position

Work Hours: 35 hours per week

Affiliation:  CUPE 503 Library

Salary Information: $65 396,24  - $76 516,44  annually (2023 rates of pay)

Location: Library, 120 Metcalfe Street  

City: Ottawa, ON

Job Category: Ottawa Public Library 

Application Close: 14/07/2023

Job Summary

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities, programs and services for the Library's 33 branches, mobile and digital services, to meet the needs of branches in their catchment area.

You supervise and participate in the daily operations/routines of circulation and/or information services, and provide customer service within an assigned library branch/service.

You: perform supervisory duties; manage circulation/collection/service reports and statistics; provide information, reference and readers' advisory services; develop, implement, conduct and evaluate children's programs; perform routine collection maintenance duties; coordinates the volunteer resources at the branch; and exercise responsibility for the day-to-day operations of the library branch/service.

Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on

Education And Experience

Completion of 2 year Library Technician Diploma or 2 year Early Childhood Education Diploma

Minimum of 3 years of progressively increased responsibilities in related library services, including supervisory function.

KNOWLEDGE

• General knowledge of Ottawa Public Library policies and procedures related to health and safety.
• Knowledge of customer service techniques and protocols
• Working knowledge of applicable occupational health and safety legislation.
• Principles of collection development and maintenance.
• Reference resources in print, microform and electronic formats and of current developments in reference services.
• Library circulation procedures and practices.
• Adult/children’s literature in a variety of formats, readers’ advisory services, trends in reading, literacy, ESL collections and library programming.
• Electronic database and other bibliographic searching techniques.
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
• Methods and techniques of responding to inquiries and resolving patron complaints.
• Desktop applications, intranet and internet and keyboarding procedures, to the extent where it may be required to demonstrate such usage to colleagues or library patrons.
• Supervisory techniques and practices.
• Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures.
• General knowledge of library policies and procedures.

Competencies, Skills And Abilities

• Develop workplans; assign work, evaluate performance and supervise staff.
• Ability to create and design thematic displays.
• Flexibility, ability to adjust priorities.
• To perform routine manual tasks and manoeuvre book carts and lift boxes up to 40 pounds.
• Attention to detail.
• To carry out, supervise and demonstrate a range of circulation activities, including registration, collecting fees; and to respond effectively to a range of library service inquiries and resolve complaints.
• Customer service orientation, including the use of tact, discretion and confidentiality
• Data entry, retrieval and keyboarding skills including use of standard office equipment and operation of an IBM compatible computer in Microsoft windows.
• Exercise effective judgement and independent decision-making capabilities.
• Demonstrated ability to resolve conflicts.
• Strong interpersonal skills, ability to deal with the public and handle problems as they arise
• Perform multiple tasks concurrently.
• Use tact, discretion and confidentiality.
• Ability to handle and account for cash and to prepare bank deposits.
• Excellent verbal communication skills.
• Minimum keyboard skills of 25 wpm.
• Ability to work effectively as a team leader.
• Strongly committed to quality customer service
• To perform routine clerical tasks.
• Ability to supervise and motivate staff.

What You Need To Know

• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
• Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
• Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements.
• Additional vacancies may occur during the competition process.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre (email: [email protected]) at 613-580-2424, extension 47411 HR Service Centre at 613-580-2424, extension 47411.