Supervisor, Overnight - Full Time, Public Space

The Public Space Supervisor is responsible for the administration and day to day supervision and operation of housekeeping services at the gaming site. In this role, he or she will supervise a team of housekeepers in a shift work environment, fostering a safe and efficient work environment.

• Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
• To attend training and meeting as and when required.
• To report to duty punctually and to maintain a high standard of personal appearance and hygiene.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Assure all safety policies and procedures are followed.
• Lives the Brand.
• Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
• Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Ensures integration and teamwork for the department in a positive environment.
• Creates a culture of accountability through quality control metrics for Public Space performance.
• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Other duties as assigned.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Experience, Education, And Certifications

• Supervisory experience in a related field of one(1) or more years
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• A College Diploma or equivalent required with focus in Hospitality or related discipline
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Working knowledge of computer software packages is an asset

Skills

• Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
• Must be able to work varying shifts and time schedules as needed
• Able to motivate, train and guide others to meet performance objectives

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
• Ability to walk distances.