Assistant Store Manager (Visual Focus) - Full-Time - Calvin Klein

TITLE: Assistant Manager

REPORTS TO: Store Manager/Associate Manager

JOB CLASSIFICATION: Hourly Non-Exempt

Position Summary

Assistant Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They work closely with the Store Manager to lead a team focused on delivering top line sales results. Assistant Managers support recruitment, talent development and performance management.

Responsibilities

Customer Experience

• Leads the effort to greet and offer assistance to every customer; provides real-time coaching to associates.
• Encourages and helps associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
• Partners with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store’s goals to the larger business objectives.
• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer first; quickly resolves customer concerns while exceeding their expectations.

Commitment to Efficiency

• Enforces all company tools, policies and procedures; provides loss prevention training and coaches associates to maintain awareness and report concerns.
• Creates and maintains schedules to support payroll strategies and budgets; assists in the oversight of expenses and inventory.
• Leads merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
• Assists with business analysis and planning; conveys opportunities and customer feedback to the Store Manager.

Associate Morale

• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and store team professionally, courteously, and respectfully.
• Motivates and inspires associates to achieve sales goals and uphold brand standards; models expectations, recognizes outstanding performance and assists in the coaching and development of associates.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for continuous self-development.
• Recruits and on-boards top talent to ensure a best-in-class team; evaluates current talent and provides observations to Store Manager.
• Champions innovation and change, supports company initiatives, and reinforces a continuous improvement environment.

Qualifications

• Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.
• Excellent communication and time management skills.
• Minimum of 1 year of retail store management experience required.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.