User Service Representative Jobs

Friendly, with exceptional communication skills

Medical, dental, vision, STD/LTD, Life and other optional benefits

Desire to learn and practice company standards

Dynamic, with an outgoing personality

Able to work independently and solve problems

Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)

Excellent typing skills (minimum 50 words/minute)

Strong communication skills (bilingual is an asset)

Previous service representative experience for a banking client

Solid knowledge of general geography

Senior Service Representative – Mandatory Skills

Senior Service Representative – Preferred Skills

Please note, this will be a hybrid position (2 days remote, 3 days in the office)

Health and Dental benefits start after 3 months.

Understand and apply the terms of benefit plans.

Must have 1 to 2 years of experience in Health Claims processing.

Must have experience reviewing Health claims.

Experience working in a Physiotherapy/Wellness Centre or Medical office as a receptionist or Front Desk is an asset.

Consistently demonstrates a successful client experience

Effectively manage a fast-paced environment

Preferred Experience in a similar role or position of Customer Service or Automotive

Competitive Pay and Benefits Program

A Career with Us Offers

Career Growth Opportunities for advancement

Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

Knowledge and experience using relevant systems and technology Good.

Knowledge of the risk and regulatory requirements of the business Good.

May function as a problem-solving resource for more junior staff, referring non-routine issues to more senior team members and/or manager.

Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

Broader work or accountabilities may be assigned as needed.

Keep up-to-date with basic selling skills and key competitors’ products and services.

Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)

Minimum 2 years’ experience working in commercial customer service or commercial sales in a call centre environment

Working knowledge of Microsoft Office (i.e. understand the major features of each software application)

Write or modify service proposals, and inform Mail Operations and all stakeholders of the signed agreements and any proposed changes.

Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience

If this opportunity matches your qualifications and experience, please apply on-line.

Organizational skills to prioritize work and function within established office routines

Strong communication skills, written and verbal, with proficiency in English

1 Contract Full-time up to 12 months

Conducts all third-party checks for various programs within Housing Client Services

ROLE RESPONSIBILITIES (including but are not limited to):

resource for more junior staff, referring non-routine issues to more senior team members and/or manager

·Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests

·Broader work or accountabilities may be assigned as needed

·Knowledge and understanding of the business unit’s key

·PC skills (MS Word, Excel, PowerPoint)

• Experience in working with Mobile Device Management (WorkspaceOne, MobileIron, Intune)

• DLP, AV, WSUS, Patch management, VPN, VDI technology

• Patch management, ITSM tools, Microsoft Exchange, O356, MS teams, Azure AD, Proxy, etc.

• Vendor and contract Management

• Provide data driven analysis to management about key improvement and opportunity area

• Inventory management, incident management, change management & problem management

Demonstrated mechanical aptitude, project management and prior customer service experience

Project Management training (PMP) would be an asset

Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)

Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule

Red Seal certification would be beneficial

Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks

Friendly, with exceptional communication skills

Medical, dental, vision, STD/LTD, Life and other optional benefits

Desire to learn and practice company standards

Dynamic, with an outgoing personality

Able to work independently and solve problems

Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)

Three months to one year of related experience is preferred.

You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.

Stock and maintain front-end racks/shelves and merchandise areas.

Proven track record of achieving customer service excellence.

Ability to resolve customer concerns in a diplomatic manner.

Ability to communicate with and engage customers effectively using a variety of mediums.

Knowledge of Adobe Marketing Cloud (Adobe Experience Manager, Adobe Target) would be an asset

Strong customer-facing skills including expectation management, communication skills, information management

Excellent analytical, problem solving, interpersonal, organizational and time management skills.

Strong negotiation and conflict management skills.

Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality

Support group benefits clients in driving adoption of our digital tools and experiences among their plan members

Friendly, with exceptional communication skills

Medical, dental, vision, STD/LTD, Life and other optional benefits

Desire to learn and practice company standards

Dynamic, with an outgoing personality

Able to work independently and solve problems

Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)

Responds to general benefit and pension enquiries; performs general office support such as back-up for Records Management Clerk, reception, and mail.

May assist with training new employees and timekeepers on the Workforce Management System.

Experience and knowledge with PeopleSoft is considered an asset;

Experience and knowledge with HCM/WFM systems is considered an asset.

Must have highly developed customer service and communication skills (written, verbal) with the ability to meet constant deadlines;

Must have strong analytical and proactive problem solving abilities while managing multiple priorities and superior attention to detail;

Excellent customer service, organizational, interpersonal, judgement and decision making skills are required

Current DynaLIFE Transportation Service Representative experience is an asset

The current shift indicated is subject to change due to operational requirements

Individuals hired into all positions must provide verification of their highest level of education.

Uses appropriate handling and storage methods to maintain integrity

Adheres to all safe driving regulations and vehicle maintenance procedures