Service Support Representative Jobs

Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Join the Finning family! Would you like to work for an industry leading dealer for the largest equipment manufacturer in the world? Here at Finning, we service what we sell; from the smallest to the largest machines in the world. We are seeking Service Support Representatives (HET/Heavy Duty Mechanics) to assist with strategic customer management, repair scope development, quoting, and project management of technical repairs and service for both the shop and field.
As the world’s largest CAT dealer, we take pride in the quality of our work and provide a safe, professional work environment for our people. Safety is not just a culture; it is a founding principal of our business. From trucks with 100,000 running hours to trucks that can run themselves, there is no shortage of opportunity to build a career with Finning. As the Service Support Representative (HET / Heavy Duty Mechanic) you will receive competitive pay, a comprehensive benefits package, and training to help develop your skills.
If you’re self-motivated, a quick learner, computer savvy, detail-oriented, and safety conscious, who excels at troubleshooting and customer relations, then you’re exactly who we’re looking for.
We look forward to you joining our team!
:

• Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
• Recommend and provide alternate solutions or options to the customer
• Research, develop and provide estimated completion date based on identified scope of work
• Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
• Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience
• Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders
• Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs

Qualifications:

• Project Management training (PMP) would be an asset
• Demonstrated mechanical aptitude, project management and prior customer service experience
• 3-5 years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
• Strong communication (both verbal and written)
• High proficiency in Microsoft applications, specifically Access, Excel and Word
• Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
• Red Seal certification would be beneficial
• Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks

Note:

• Training opportunities to learn about Caterpillar equipment
• Competitive salary, pension, and benefits
• Employee Share Purchase Plan and RRSP options
• This position is based out of our Grande Prairie office location
• Paid vacation
• Permanent, full-time role

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.