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Member Service Representative - Mobile Support
Company | Servus Credit Union |
Address | Red Deer, Alberta, Canada |
Employment type | PART_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-30 |
Posted at | 9 months ago |
Posting Closes: August 9, 2023, end of day
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment
- Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
- Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- Achieving or exceeding assigned sales and referral goals
- Post-secondary education in Finance (or related studies)
- Previous experience working with a financial institution
- Employee/family assistance program
- 6% vacation rate
- Flexible health and/or wellness spending account
- Immediate financial benefits
- Group RSP programs available after 3 months
- Flexible group benefit plan
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