Member Service Representative Jobs

Posting closes on: August 31, 2023

Salary: $20.07 - $25.08 per hour

Hours of work: Although this casual position does not have a guarantee of the number of hours you will be scheduled for, it is a great opportunity to be part of the Servus team!

Please note: The successful candidate is expected to be available for full-time training (37.5 hours a week), during the initial four weeks of employment.

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We're embarking on a journey toward a bold new future for Servus Credit Union and in order to be the best, we need the best people doing their best work. Gone are the days of status quo as we build out a gutsy and driven workforce who can take Servus to the next level - if this sounds like you, then we'd love to chat!

We're looking for a Member Service Representative at in Lloydminster, Atrium branch.

Reporting to the Supervisor Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Achieving or exceeding assigned sales and referral goals
• Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Contributing positively to branch morale and a cohesive work environment
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home

Requirements

To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.

Although not required, the following experience, education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)
• Previous experience working with a financial institution

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person, then we encourage you to apply ASAP!

Benefits

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• Learning options that support lifelong learning and career-building opportunities
• A supportive and engaging working environment
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• Opportunities and support for volunteering in local communities and abroad

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at [email protected] with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

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